I have an upcoming interview for a Network Support Engineer position in a company I currently work for. I would really love to land this position and want to make sure I'm polished and prepared. Based on this job description, What should I prepare or study for? This is the kinda of position that I have been looking for for the past 4 years. I have been in my company for over 2 years. I know a few of the people in the department and my boss said that are giving the thumbs up after speaking with the department mgr. Any and all comments are welcome.
[h=1]Description[/h]
Position Title: Network Support EngineerPosition SummaryProvides Tier 2 support and services to the NOC. Interface with field personnel and work with internal resources to ensure company’s network and circuits uptime is according to service level agreements. Be a technical lead on network management systems and performance monitoring tools as it relates to XYZCOMPANY remote connectivity network and escalate issues as needed. This position will require limited off hour on call to support field and NOC personnel. Essential Job Functions- Provide technical lead on network management systems and performance monitoring tools (i.e. Solar Winds).
- Provide technical support for Cisco Routers (i.e. CISCO 867 routers) and switches.
- Resolve remote connectivity issues on links and modems in a timely manner.
- Maintaining network configuration data and backups for all Remote connectivity implementations and equipment.
- Perform CISCO router IOS upgrades as required.
- Interface with XYZCOMPANY IT team in support of VPN connections to remote sites.
- Support and maintain network stability.
- Provide technical support via telephone or e-mail to field personals and vendors. This will include diagnosis of hardware problems and software support on cisco routers.
- Resolve technical problems through personal knowledge, research or teamwork.
- Escalate cases to the appropriate skill level in line with defined XYZCOMPANY’s procedures in order to ensure timely resolution of service level agreements and maintain customer satisfaction.
- Coordinate onsite visits and parts ordering with XYZCOMPANY and third-party field teams.
- Meet productivity and quality targets as agreed with the XYZCOMPANY Manager.
- Contribute to the improvement of XYZCOMPANY processes, procedures and tools.
- Help and support other members of the team through sharing of information and effective team working.
- Diagnose and resolve software hardware connectivity problems.
Education/Certifications- Bachelors degree in Computer Science Engineering or related degree or equivalent experience and/or technical training in electronics
Experience/Minimum Requirements- Three (3) to five (5) year of related work experience
- Basic understanding of network security principles and concepts. (Including VPN)
- TCP/IP and Networking troubleshooting
- Knowledge of wireless telecommunications network management systems(Knowledge of Solar Winds a plus)
- CCNA cetification preferred
Other Skills/Abilities- Knowledge of WiFi and Airwave products
- Excellent sense of personal accountability
- Excellent communication skills.
- Excellent customer service skills
- Strong problem solving skills
- A strong team worker and communicator with the desire to talk to field engineers and technicians
- Proficient with Microsoft Office and the ability to learn specialized system tools
- Skilled at completing tickets for maintenance purpose
- Ability to multi-task in a fast paced environment
- Detail oriented with strong written and verbal skills
- Self-motivated with the ability to make critical decisions
- Knowledge of Linux/Unix and Networking skills
- A strong team worker and communicator with the desire to talk to field engineers and technicians.
- Knowledge of wireless communications a plus
- ITIL knowledge a plus
