Help desk pay salary

kenneth32

What would be the average hourly pay for a help desk position?

akboyboy

Everything depends on where you're located, but my best guess would be 35k - 45k.

TomkoTech

Also depends on the company. If you look at the at home ones you are looking at $9-10 an hour. Some small MSPs only pay $10-13 and hour. Especially with no experience. Median according to the BLS is 45k I think but that encompasses all levels of experience.

--chris--

Helpesk is a very broad "brush" that many people use to describe any desktop support position. Because of this, it will have a very broad pay range. I have seen from minimum wage (Flint MI) to $70K+ (Private school in metro Detroit) and everything in between.

tjb122982

Does anyone have any personal knowledge about either Chicago or Indianapolis pay range for help desk positions?

BradleyHU

depends on where the job is at, what type of firm its for, how much experience you have, and the duties of the role....

Tyb

Like others have stated, the location will make the pay vary. I've seen most help desk jobs range from $12-14/hr though.

markulous

Depends on your responsibilities and your location. Without those it is a very wide range. Also depends on your experience. I provide full end-user support in downtown Denver and get paid $16.25 an hour. It's a little underpaid IMO, but I don't even have a year of IT experience either so I'm not really complaining right now.

TheNoob12345

markulous wrote: »

Depends on your responsibilities and your location. Without those it is a very wide range. Also depends on your experience. I provide full end-user support in downtown Denver and get paid $16.25 an hour. It's a little underpaid IMO, but I don't even have a year of IT experience either so I'm not really complaining right now.

Do you have a degree? What would be an employers view on Metro State University Denver? I will be going there in the fall for CIS.

markulous

TheNoob12345 wrote: »

Do you have a degree? What would be an employers view on Metro State University Denver? I will be going there in the fall for CIS.

I have an associate's in IT and I'm working on my bachelor's. I have a couple of certs as you can see. I can't see working at this pay for an incredibly long time. I would say 2-8 months, I should get a decent sized raise hopefully. I like it here and I don't want to leave if I don't have to. I'll have a couple more certs by then too.

TheNoob12345

markulous wrote: »

I have an associate's in IT and I'm working on my bachelor's. I have a couple of certs as you can see. I can't see working at this pay for an incredibly long time. I would say 2-8 months, I should get a decent sized raise hopefully. I like it here and I don't want to leave if I don't have to. I'll have a couple more certs by then too.

Nice man! That is quite an accomplishment! Do you know how employers view Metro in the Denver area?Would CU Denver be a better choice? I looked at CU Denver, but they take less of my credits. I have passed the math entrance exam for BOTH schools. So, I can go to either one.

Fidelity

Most employers don't care about which school you attended unless you went to some crappy online school. I see Helpdesk jobs in Utah range from $10-22 an hour. Tier 1 (i.e. No experience what so ever) is generally between $10-12 here.

markulous

TheNoob12345 wrote: »

Nice man! That is quite an accomplishment! Do you know how employers view Metro in the Denver area?Would CU Denver be a better choice? I looked at CU Denver, but they take less of my credits. I have passed the math entrance exam for BOTH schools. So, I can go to either one.

Like the above poster said, a college is usually a college. While there are definitely some prestigious schools out there, there probably won't be anyone that is going to frown upon most schools. I got my associate's from Kaplan and while it's fully accredited both regionally and nationally, it's online and for-profit, but no one really cares.

Rosco2382

tjb122982 wrote: »

Does anyone have any personal knowledge about either Chicago or Indianapolis pay range for help desk positions?

I'm in the suburbs of Chicago. I started out making 14.50 an hour, after a year, I got a raise to 15.85 and and at the MSP I'm salary making just over 40k. Though we get incentives per higher level Cert we attain.

no!all!

In Baltimore, probably around $11/hr

kohr-ah

Western Chicago Suburbs I made $15/17.50 doing helpdesk while working at a small company and a MSP.

gadav478

I made 15 bucks at my first HD gig...
Baltimore area

eshark89

I'm in the Indy area and make about 35k at a tier 1 tech support level. Also my first gig.

no!all!

gadav478 wrote: »

I made 15 bucks at my first HD gig...
Baltimore area

Welp. I was obviously underpaid haha

Chitownjedi

Chicago the range is usually 13.00-24.00. The Lady is on Help Desk making 21.00 she only had 8 months of experience when she landed that.

coreyb80

tjb122982 wrote: »

Does anyone have any personal knowledge about either Chicago or Indianapolis pay range for help desk positions?

It's allover the place in Chicago seriously. I've seen low as $10 an to as high as $17. I was blessed to land my very 1st IT position doing desktop support making $22 an hour in the west burbs.

jvrlopez

$12/hour in San Antonio, $13 if you worked a shift that crossed midnight.

devils_haircut

eshark89 wrote: »

I'm in the Indy area and make about 35k at a tier 1 tech support level. Also my first gig.

Ahhh, a fellow Hoosier. I'm just under you at $32k, but my "help desk" job is really everything that's plugged in since my partner and I manage around 1,000+ total users, 800+ devices, roughly 20 servers, and an antique phone system.