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First IT job advice needed and Resume critique please!

bingr001bingr001 Registered Users Posts: 1 ■□□□□□□□□□
Hello everyone. I pretty new to all of this. I have done some jobs with my dad who does some IT networking the side for the past two years. I just passed the A+ exam and currently studying for the security + exam. I would like to get a help desk job fairly quickly. I've had limited hands on experience. How can I build a successful resume and land a job? Please critique me :)




Name
Address

Number
it@Email.com

Objective: To obtain the Help Desk Level 1 position with an opportunity for advancement as my skills are realized.
Accomplishments:
Technical Skills
  • Well versed in industry best practices and troubleshooting of Windows and Mac.
  • Operating Systems: Windows XP/Vista/7/8.1, Mac OS X, Android, iOS
  • Install and configure hardware.
  • Microsoft Office 2010 and Office 2013 including Microsoft Access database.
  • Remotely access client computers.
  • Install and maintain Active Directory
Customer Service Skills
  • Communicates in a friendly and courteous manner in person and over phone.
  • Has had success with resolving pressing issues with customers.
  • Goes above and beyond customer expectations.
  • Maintains accurate written/electronic incident report and details.
  • Cultivates a highly enthusiastic and positive attitude.
  • Excellent in time management.
  • Attention to detail and sense of urgency
Leadership
  • Chick-fil-A: Lead team members in quality customer service.
  • UC Riverside: Former vice-President of the UCR Triathlon Club. Recruited members and strategized training.
  • Crossroads Christian Church: Progressed from a small group leader to an administrative leader of over fifty volunteers and musicians. Implemented systems to track attendance and service opportunities.
  • Hope International University: Started and co-lead a club to support the non-profit organization Invisible Children.

Education:
  • 2009 – 2012 – Hope International University, Ministry, specializing in administration
  • 2007 – 2009 – University of California Riverside, Biological Science
Employment:
  • 2012 - Present - Ingram and Associates, Jr. Tech - Riverside, CA
  • 2013 - 2014 - Orange County Sherriffs Department, Cashier - Santa Ana, CA
  • 2011 - 2013 - Chick-fil-a, Assistant Shift Leader –Corona, CA
  • 2009 - 2011- Hope International University, Telecounselor – Fullerton, CA
Certifications
  • CompTIA A+

References: References will be furnished upon request.

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