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Commong Help Desk level 1 tasks at an MSP?
gbdavidx
Member Posts: 840
What are some common help desk level 1 calls? I work in a hospital environment so I imagine an MSP will be a lot different... Once I start my position if i get it offered to me I will be looking at old tickets to get an idea of what I will be dealing with as a level 1 but what could I expect besides doing password resets and possible outlook calls?
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N2IT
Inactive Imported Users Posts: 7,483 ■■■■■■■■■■
Disregard comments obviously not what the OP wanted to hear. -
Optionsgbdavidx
Member Posts: 840
im asking about MSP - different environment then internal help desk
and i was referencing you congratulating me when i haven't been offered the job yet - just trying to get an idea of what to expect ticket call wise -
OptionsN2IT
Inactive Imported Users Posts: 7,483 ■■■■■■■■■■
Yes - Managed Service Provider. You do realize an MSP can work internally for a company and co locate with employees and work as an internal help desk right?
MSP come in many different forms.