Interview on friday, what should I do to prepare (job description included)
So I have an interview on friday morning. I'm just wondering what you all think I should brush up on or do to better prepare myself.
The
Department has a need for a Remote System Administrator to work in our office. This role is a 1 year, fixed term contract with some benefits like healthcare coverage and PTO.
Position Description
This position is responsible for providing remote systems support and maintenance for mission-critical Radiology imaging and workflow systems that are deployed at customer facilities around the world.
• Resolve customer requests that are initiated through multiple support channels, including: telephone and online support request submissions
• Troubleshoot complex issues on production RIS and propietary radiology systems which utilize some of the following technologies: proprietary company software, Local & Wide Area Networks, Windows Servers and workstations, Enterprise-class hardware & storage systems, and Oracle databases
• Liaison with internal teams, including R&D, Technical Response, Systems Engineering, Production & Installation, and Sales as required to deliver on customer requests
• Perform scheduled preventative maintenance and systems administration functions at customer facilities
• Create a world-class customer experience while delivering on support requests through active communication and development of solid customer relationships
• Contribute to a fast-paced and highly collaborative team based work environment
• Ability to develop in-depth product knowledge and a commitment to continuous learning and personal development
Minimum Requirements
Recent graduates with exceptional customer service and technical skills are welcome to apply. Two years experience in a software technical support environment is considered and asset.
Critical Skills
* Ability to work on a rotating shift schedule to provide team coverage over the hours of 5:00am to 6:00pm PST.
* Ability to provide on-call pager support that is scheduled on a rotating basis with intervals of 8-10 weeks between shifts. Overtime compensation and a stipend are provided for on-call work
* Excellent verbal and speaking skills in the language that support will be provided
* Solid written business communication skills
* Strong customer service skills and ability to interact effectively with different audiences, including Information Technology Analysts and clinical radiology staff, including proprietary software Administrators, Technologists, and Physicians.
* Highly developed organization skills and an ability to multitask in a fast-paced environment with competing priorities
* Troubleshooting skills and the ability to systematically approach complex hardware and software problems involving multiple technologies
* Networking fundamentals, including Ethernet, TCP/IP, WAN
* Knowledge and/or experience in Enterprise-class servers, workstations, and RAID storage systems and underlying technologies, including: server system management and Windows system administration.
* Knowledge and/or experience in supporting large, complex software packages; including designing configurations, identifying defects and workarounds, and troubleshooting integration issues.
