3 man IT Helpdesk I

So the internship I applied for would have me mainly being an help desk I but how can i be a tier 1 with there not really being any other tiers...has anybody worked in an enviroment like this? There are several offices that would be calling in to me and i feel like I would be stuck with no help at all from the two others.....

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Comments

AwesomeGarrett

First thing is to calm down and take a deep breath. Congratulations on the internship!

Truth is, you'll be tier I. This means no one expects you to be amazing out the gate. They expect to you follow a predetermined process and escalate appropriately.

NetworkNewb

Just curious, how do you know how they do things when you just applied to it? It's an internship so any experience is a learning experience. I wouldn't be worried about it. A company doesn't hire interns without knowing they need help.

fuz1on

Congrats on your internship! You're being mentored to be Tier 1 lead right away - they see great potential in you! If you have to take ownership, just prepare yourself to the best of your ability!

Don't worry - take deep breath. Remember, they really want you so they'll make sure to give you every opportunity to succeed. Learn, young Jedi, learn!

My experience is only sorta similar as I worked hard as a contractor and got a full-time employment (Desktop/Network Admin/Support). Since I was team lead as a contractor and did pretty good work, they threw me to the wolves rather quickly - mostly by giving me projects that no one else wanted to do. I climbed through our small department pretty quickly and was always with our team lead being introduced to high level executives. Business is about money and not about friends - they pick people they want to move up into leadership positions immediately.

bookishspider

@networknewb I had an interview with them...and thanks for the replys guys...

NetworkNewb

bookishspider wrote: »

@networknewb I had an interview with them...

They actually said you will have no one to go to in the interview? That seems a little crazy

bookishspider

Ha no they said we would all be in the same office and they would be there to help me but I just dont think it would really be like that...idk im just wierd and parranoid...I just took a review a+ quiz on here and bombed it so my confidence isnt necessarly high at the moment....lol

NetworkNewb

lol sounds good! I'm sure you'll do you fine. Your first IT help desk job requires you to learn ALOT on the job. I know at my last job when we hired interns I really didn't expect them to know much, if anything. When/If you go to different companies you will find out that every company does stuff different.

Just remember Google is your friend! Best of luck!

bookishspider

Thank you sir