Plantwiz wrote: » Perhaps if he is a betting man, you could place a friendly wager on it (say a lunch or extra time off) and tell him you need 'x' minutes to fix the issue and if it is not fixed your way, you'll buy him lunch, but only after his solution is implemented and working, which by your explanation won't work . The other approach is to ask him how it 'just knows' and how does one 'check' to see if the device's 'just knows' feature is not working? Good luck, hang in there.