poolmanjim wrote: » Getting into Systems/Network Admin roles isn't easy. Its highly competitive right now with more and more colleges graduating students with IT degrees and more and more people getting certifications. Furthermore, I have only met a few IT guys who wanted to spend their careers on help desk. Most people aim for 2-5 years on help desk and then they expect to graduate into a Systems or Network role. That is what I did. The best thing you can do is to keep trying to expand your understanding. Even if you don't get certified keep studying exams and keep saving up to buy lab hardware to experiment and play with the technologies. If you can, get certified, it will boost your resume a lot. I hate to say it but be patient. Hardly anyone wants to be on help desk. It is the springboard of IT that will eventually take you elsewhere when you get to know more and do more. Its also valuable experience that teaches you so much about technology and troubleshooting.