Help desk software?

What helpdesk software do schools/University/Companies use?

I wanted to practice watching videos, incase someone asks me in interview about the software itself. I.e. Issue tracking software.

Find more posts tagged with

Save $250 on 2025 certification boot camps from Infosec!

Book now with code EOY2025

Button

Comments

markulous

We use Service Now and Remedy. Both are pretty popular. I've also used Zendesk.

samwinchester

markulous wrote: »

We use Service Now and Remedy. Both are pretty popular. I've also used Zendesk.

Oh alright. Thanks. I'll look uo tutorials online.

Shdwmage

ManageEngine you can get it for free.

xnx

I've used zendesk which works well for small IT teams

Simrid

Hello,

I'm currently employed at a school and we use OTRS. It's free and very customisable.

https://www.otrs.com/software/otrs-help-desk-features/

Simrid

Mr.Network

Hi,

I have been running OTRS (otrs.com| OTRS Simple Service Management) with my current and former company for about 9 years now. I highly recommend it.

Drovor

Using HP Service Manager currently. In the past have used Service Now.

ScrawnyRonnie

My company was using NetSuite, but we've moved to ConnectWise. I am not aware of the cost though.

ampdeck

Remedy and HP Service Center for large Enterprise.