Help desk software?

samwinchestersamwinchester Member Posts: 28 ■□□□□□□□□□
What helpdesk software do schools/University/Companies use?

I wanted to practice watching videos, incase someone asks me in interview about the software itself. I.e. Issue tracking software.
Achieved CCNA R & S. Next : MCSA 2012

"My Fault Is That I Don't Realize How Great I Really Am." - Muhammad Ali

Comments

  • markulousmarkulous Member Posts: 2,394 ■■■■■■■■□□
    We use Service Now and Remedy. Both are pretty popular. I've also used Zendesk.
  • samwinchestersamwinchester Member Posts: 28 ■□□□□□□□□□
    markulous wrote: »
    We use Service Now and Remedy. Both are pretty popular. I've also used Zendesk.

    Oh alright. Thanks. I'll look uo tutorials online.
    Achieved CCNA R & S. Next : MCSA 2012

    "My Fault Is That I Don't Realize How Great I Really Am." - Muhammad Ali
  • ShdwmageShdwmage Member Posts: 374
    ManageEngine you can get it for free.
    --
    “Hey! Listen!” ~ Navi
    2013: [x] MCTS 70-680
    2014: [x] 22-801 [x] 22-802 [x] CIW Web Foundation Associate
    2015 Goals: [] 70-410
  • xnxxnx Do they matter? UKMember Posts: 464 ■■■□□□□□□□
    I've used zendesk which works well for small IT teams
    Getting There ...

    Lab Equipment: Using Cisco CSRs and 4 Switches currently
  • SimridSimrid Member Posts: 327
    Hello,

    I'm currently employed at a school and we use OTRS. It's free and very customisable.

    https://www.otrs.com/software/otrs-help-desk-features/

    Simrid
    Network Engineer | London, UK | Currently working on: CCIE Routing & Switching

    sriddle.co.uk
    uk.linkedin.com/in/simonriddle
  • Mr.NetworkMr.Network Member Posts: 117
    Hi,

    I have been running OTRS (otrs.com| OTRS Simple Service Management) with my current and former company for about 9 years now. I highly recommend it.
    CCNA R&S, MCSA.
  • DrovorDrovor Member Posts: 137
    Using HP Service Manager currently. In the past have used Service Now.
  • ScrawnyRonnieScrawnyRonnie Member Posts: 112
    My company was using NetSuite, but we've moved to ConnectWise. I am not aware of the cost though.
    :lol:
  • ampdeckampdeck Member Posts: 35 ■■□□□□□□□□
    Remedy and HP Service Center for large Enterprise.
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