Ticketing system

samwinchestersamwinchester Member Posts: 28 ■□□□□□□□□□
in CCNA & CCENT
I was wondering what ticketing systems do internet service providers use?

I.e. Rogers, fido etc? Do they use servicenow, or zendesk or something else? I just wanted to use the demo and practice.

Thanks
Achieved CCNA R & S. Next : MCSA 2012

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Comments

  • networker050184networker050184 Mod Posts: 11,962 Mod
    Clarify is a popular one I've seen out there in service providers.
    An expert is a man who has made all the mistakes which can be made.
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  • ExpectExpect Member Posts: 252 ■■■■□□□□□□
    probably remedy or similar softwares
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  • Eston21Eston21 Member Posts: 76 ■■■□□□□□□□
    I know CenturyLink uses Remedy.
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  • E Double UE Double U Member Posts: 2,244 ■■■■■■■■■■
    Remedy during my time at British Telco.
    Alphabet soup from (ISC)2, ISACA, GIAC, EC-Council, Microsoft, ITIL, Cisco, Scrum, CompTIA, AWS
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  • chopstickschopsticks Member Posts: 389
    I think the popular ones are ServiceNow or Remedy.
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  • theodoxatheodoxa Member Posts: 1,340 ■■■■□□□□□□
    We use Remedy.
    R&S: CCENT → CCNA → CCNP → CCIE [ ]
    Security: CCNA [ ]
    Virtualization: VCA-DCV [ ]
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  • SimridSimrid Member Posts: 327
    We use OTRS as it's opensource and fully customisable.
    Network Engineer | London, UK | Currently working on: CCIE Routing & Switching

    sriddle.co.uk
    uk.linkedin.com/in/simonriddle
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