Interested

Blackout

In knowing what people experiences with high level technical guys has been (I.E. Technical Leads, CCIE's). Its been hit or miss with me, they have some absolutely brilliant ones here at Cisco, but a customer the other day was a 2x CCIE, and was asking me how to set a boot variable on an ASR1K. SMH

Mow

I think that no matter what your title says, what level of certification you get, or what degree, there's always going to be something you don't know.

That being said, I have had some pretty bad experiences with Cisco TAC lately.

Blackout

Well sure there is always something you don't know, but something like a boot variable? We have documentation out the ass here at Cisco for it. I have always said that being an Engineer is not about what you know about what you do to figure out the problem. Maybe I just have high expectations from high tier guys, but researching and having documentation at your finger tips is a part of the job.

Anyways which teams inside TAC have you had issues with, I am in TAC at Cisco.

Mow

Right on, I see what you're saying.

Usually it's someone tier 1 in collaboration. Usually I have an issue, something on a router, etc, guy I'm working with needs to verify something basic on CUCM, so they have to call in another engineer. Ugh.

Just curious, how did you get into TAC? I have always kinda wanted to do that.

Blackout

Yeah those are the GDP guys. I work in Escalation. If you PM me I can give you the dirty on TAC roles.

networker050184

Just like anything else in life it's been mixed. Some of the smartest people I have met where JNCIE/CCIE and some of them had no certification at all. I also know some CCIEs I wouldn't trust to configure a simple BGP session.

I've never changed the bootvar on an IOS-XE router personally either, but having to call TAC for that is pretty bad. I've worked TAC as well so I feel your pain!