Asking for a friend

missjanayamissjanaya Member Posts: 56 ■■□□□□□□□□
Hello I am asking this question for a friend.

Where should I start certification wise. I have about 3 years IT experience in various Technical Support/ Helpdesk Roles. I worked for "squad" about 12 years ago but we mostly sent things away. I have a year experience with desktop support and about 6 months doing network support/ network monitoring. I have done one segmentation of a network project that lasted 2 months. I really liked the desktop support and segmentation roles. I only have some MTA infrastructure certifications but I do have a bachelors in a non tech field (Communications) and an Associate. Should I go back to school and get a masters in IT? I'm looking to get something that makes me look more mid level IT as I hope to settle down what should I look for? I'm hoping the cert can lead me into a role doing something more than phone calls I'd also hope to land a job making at least 45K. I live in the Midwest is this realistic? Where should I start cert wise do I really need my A+ with almost 7+ years IT experience?

Hey guys any advice you have for my friend is appreciated.


  • Options
    iBrokeITiBrokeIT Member Posts: 1,318 ■■■■■■■■■□
    A MCSA 2012 would be a good first step toward a mid level role.
    2019: GPEN | GCFE | GXPN | GICSP | CySA+ 
    2020: GCIP | GCIA 
    2021: GRID | GDSA | Pentest+ 
    2022: GMON | GDAT
    2023: GREM  | GSE | GCFA

    WGU BS IT-NA | SANS Grad Cert: PT&EH | SANS Grad Cert: ICS Security | SANS Grad Cert: Cyber Defense Ops SANS Grad Cert: Incident Response
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