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Support Services - Amazon Web Services
chanakyajupudi
Member Posts: 712
I work for a an AWS Consulting partner and we are trying to build a support team. I have come across a few issues. I am trying to understand the list of actions that are considered under support such as
1. Start / Stop Servers.
2. Taking EBS Snapshots
Is there an exhaustive list for the physical world that I can then take and translate to AWS ?
Does patching come under support !
Anyone with such experience ?
Cheers
Chanakya
1. Start / Stop Servers.
2. Taking EBS Snapshots
Is there an exhaustive list for the physical world that I can then take and translate to AWS ?
Does patching come under support !
Anyone with such experience ?
Cheers
Chanakya
Work In Progress - RHCA [ ] Certified Cloud Security Professional [ ] GMON/GWAPT if Work Study is accepted [ ]
http://adarsh.amazonwebservices.ninja
http://adarsh.amazonwebservices.ninja
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UnixGuy
Mod Posts: 4,564 Mod
Hmm it really depends, here's what I personally consider a support task:
1. Stop/Restart Services
2. Backup/restore
3. Rebuild in case of failure (Disaster Recovery)
4. User management
5. Access, performance, networking, and other troubleshooting *support* tasks.
Basically anything that's not design and implementation, but YMMV.