Support Services - Amazon Web Services

chanakyajupudi

I work for a an AWS Consulting partner and we are trying to build a support team. I have come across a few issues. I am trying to understand the list of actions that are considered under support such as

1. Start / Stop Servers.
2. Taking EBS Snapshots

Is there an exhaustive list for the physical world that I can then take and translate to AWS ?

Does patching come under support !

Anyone with such experience ?

Cheers

Chanakya

UnixGuy

Hmm it really depends, here's what I personally consider a support task:

1. Stop/Restart Services

2. Backup/restore

3. Rebuild in case of failure (Disaster Recovery)

4. User management

5. Access, performance, networking, and other troubleshooting *support* tasks.



Basically anything that's not design and implementation, but YMMV.