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Configuring auto attend with NM-CUE module

Mohammed Ashker

please help me to configure auto attend with NM-CUE module i can access the web interface but not sure what should be done on CME for proper routing to CUE for auto attendance

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Comments

davenull

For proper routing to AA you need to configure a sip dial-peer:

dial-peer voice 5900 voip
description Auto Attendant
destination-pattern 5900
session protocol sipv2
session target ipv4:10.0.0.1
dtmf-relay rtp-nte
codec g711ulaw
no vad

In my case I had FXO ports with connection plar to 5900.

Mohammed Ashker

thank you for your reply i configured aa number on cue and configured the above on cme now under my ephone-dn forwarded call on conditions to cue and its working now but actually my need is that,

if some one calls from outside to a specific extension we need to play some message like " this call will be recorded " and get back to the same extensions from where its directed to the cue but with in office if someone dials the specific extension number no need to play the message.

please help me to configure this on cme n cue

davenull

I don't know how to configure that off the top of my head. This is where you'd probably want to hit the docs. A quick search got me this:

Cisco CME Basic Automatic Call Distribution and Cisco Unity Express Auto Attendant Interoperation Configuration Example - Cisco < Scenario 3?

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/unity_exp/design/design21/cuedg21.pdf