Help Desk!

I have been given a mandate by my I.T Manager to look for and implement a Help desk software. My company has 100 People employed so I need something simple and functional and not too costly.

I also need to make sure I can operate it with out having the entire software be operated online. Any help would be great Thanks.

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Comments

NetworkingStudent

I know spice works has a free help desk software here:
Help Desk Software | IT Help Desk from Spiceworks

cyberguypr

+1 on Spiceworks. Another relatively affordable solution I've had success with is ServiceDesk Plus

NetworkNewb

I like Solar Winds Helpdesk. Costs money but don't think its too expensive.

Qord

cyberguypr wrote: »

+1 on Spiceworks. Another relatively affordable solution I've had success with is ServiceDesk Plus

Another vote for both of these.

Dakinggamer87

Another vote on Spiceworks.

Simrid

OTRS is free and open source. Very customisable.

otrs.com| Features of the support desk software OTRS

Snow.bros

I prefer Auto Task, I don't think it's that expensive because the previous help-desk software that we used was too expensive for us to maintain and we were not ripping all the benefits out of it so we adopted Auto task because it was inexpensive plus we never had problems with it and I am comfortable with it. The only problem with it is that it doesn't merge tickets. Other than that I think awesome.

IT Business Management Platform

Mr.Network

i recommend OTRS, it's free.