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Help Desk!
I have been given a mandate by my I.T Manager to look for and implement a Help desk software. My company has 100 People employed so I need something simple and functional and not too costly.
I also need to make sure I can operate it with out having the entire software be operated online. Any help would be great Thanks.
I also need to make sure I can operate it with out having the entire software be operated online. Any help would be great Thanks.
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Proverbs 6:6-11Go to the ant, you sluggard! Consider her ways and be wise, Which, having no captain, Overseer or ruler, Provides her supplies in the summer, And gathers her food in the harvest. How long will you slumber, O sluggard?
When will you rise from your sleep? A little sleep, a little slumber, A little folding of the hands to sleep, So shall your poverty come on you like a prowler And your need like an armed man.
Upcoming Certs: VCA-DCV 7.0, VCP-DCV 7.0, Oracle Database 1Z0-071, PMP, Server +, CCNP
Proverbs 6:6-11Go to the ant, you sluggard! Consider her ways and be wise, Which, having no captain, Overseer or ruler, Provides her supplies in the summer, And gathers her food in the harvest. How long will you slumber, O sluggard?
When will you rise from your sleep? A little sleep, a little slumber, A little folding of the hands to sleep, So shall your poverty come on you like a prowler And your need like an armed man.
Comments
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NetworkingStudent
Member Posts: 1,407 ■■■■■■■■□□
I know spice works has a free help desk software here:
Help Desk Software | IT Help Desk from SpiceworksWhen one door closes, another opens; but we often look so long and so regretfully upon the closed door that we do not see the one which has opened."
--Alexander Graham Bell,
American inventor -
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cyberguypr
Mod Posts: 6,928 Mod
+1 on Spiceworks. Another relatively affordable solution I've had success with is ServiceDesk Plus -
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NetworkNewb
Member Posts: 3,298 ■■■■■■■■■□
I like Solar Winds Helpdesk. Costs money but don't think its too expensive. -
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Qord
Member Posts: 632 ■■■■□□□□□□
cyberguypr wrote: »+1 on Spiceworks. Another relatively affordable solution I've had success with is ServiceDesk Plus
Another vote for both of these. -
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Dakinggamer87
Member Posts: 4,016 ■■■■■■■■□□
Another vote on Spiceworks.
*Associate's of Applied Sciences degree in Information Technology-Network Systems Administration
*Bachelor's of Science: Information Technology - Security, Master's of Science: Information Technology - Management
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Simrid
Member Posts: 327
OTRS is free and open source. Very customisable.
otrs.com| Features of the support desk software OTRSNetwork Engineer | London, UK | Currently working on: CCIE Routing & Switching
sriddle.co.uk
uk.linkedin.com/in/simonriddle -
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Snow.bros
Member Posts: 832 ■■■■□□□□□□
I prefer Auto Task, I don't think it's that expensive because the previous help-desk software that we used was too expensive for us to maintain and we were not ripping all the benefits out of it so we adopted Auto task because it was inexpensive plus we never had problems with it and I am comfortable with it. The only problem with it is that it doesn't merge tickets. Other than that I think awesome.
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