Conflict resolution and management - any good course, books?

I'm needing to learn more about resolving conflicts.
any good courses, books, or links?

thanks in advance.

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Probably the best book on the subject, have used it quite a bit when I was managing 23 people.

Crucial Conversations Tools for Talking When Stakes Are High, Second Edition: Kerry Patterson, Joseph Grenny, Ron McMillan, Al Switzler: 9780071771320: Amazon.com: Books

Thanks!!!!

This could be very helpful, is it an easy read?

Hard to find now, but I recommend one of these:

They don't leave bruises when you hit people with them.

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