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question about remote assistance

MrDMrD Member Posts: 441
in Windows XP Professional
Hey guys I'm taking the test next friday...have a q about RA...I'm trying to successfully do the deed, but everytime I try regardless of if I use MSN, outlook, or file the computer that initiates does an auto-shutdown due to having to shutdown the DOCOM Server Process Launcher. I have to turn the service off in order to load XP on the restart. Has anyone had any experience with this? Thanks.
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    eurotrasheurotrash Member Posts: 817
    "the computer that initiates" - so it happens on more than one computer?
    can you tell us something about the OS? what service packs are installed?

    one thing i will suggest is that you go into services.msc and change the recovery options on the DCOM properties to make it not restart the computer each time it fails.
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    MrDMrD Member Posts: 441
    Yeah, I'm doing this on my home LAN and regardless of which pc I initiate from I get the error. All PC's are running XP Pro SP2 and are fully updated.
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    eurotrasheurotrash Member Posts: 817
    ok here's your answer http://support.microsoft.com/?kbid=884910
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    MrDMrD Member Posts: 441
    You rock! Thanks for the help.
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    zenboyzenboy Member Posts: 196
    man, omni...you are a true geek!..hehe :P
    "In the beginner's mind there are many possibilities, but in the expert's there are few" - S.Suzuki
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    eurotrasheurotrash Member Posts: 817
    why thank you icon_mrgreen.gif
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