Options
Passed ITIL v3 MALC - 88%
Baptista
Member Posts: 13 ■□□□□□□□□□
I just passed exam for ITIL v3 Expert.
The exam was difficulty comparing to intermediate level.
1 case study, 10 question, 120 min (english not native) to answer.
My suggestions:
1. Read case study carefully - twice if needed
2. Learn (understand) interfaces between Lifecycle phases - SS - SD; SS - ST, SS - SO, SS - CSI, and so on.
3. Accent on CSI (Register, KPI, CSF, Service and Process Improvement) and Service Strategy
4. Gap analysis, Potter, V-Model, Risk Management (not ITIL process, but you have to relate Risks to SD processes, SWOT, SDP, Communication, BRM role and process)
5. Forget previous IT/Organizational experience when reading case study or answering questions. Universal truth is in case study in front of you.
6. Good luck!
The exam was difficulty comparing to intermediate level.
1 case study, 10 question, 120 min (english not native) to answer.
My suggestions:
1. Read case study carefully - twice if needed
2. Learn (understand) interfaces between Lifecycle phases - SS - SD; SS - ST, SS - SO, SS - CSI, and so on.
3. Accent on CSI (Register, KPI, CSF, Service and Process Improvement) and Service Strategy
4. Gap analysis, Potter, V-Model, Risk Management (not ITIL process, but you have to relate Risks to SD processes, SWOT, SDP, Communication, BRM role and process)
5. Forget previous IT/Organizational experience when reading case study or answering questions. Universal truth is in case study in front of you.
6. Good luck!
Comments
-
Options
fuz1on
Member Posts: 961 ■■■■□□□□□□
Super congrats and great score!!!
timku.com(puter) | ProHacker.Co(nsultant) | ITaaS.Co(nstultant) | ThePenTester.net | @fuz1on
Transmosis | http://transmosis.com | LinkedIn | https://linkedin.com/in/t1mku
If evil be spoken of you and it be true, correct yourself, if it be a lie, laugh at it. - Epictetus
The only real failure in life is not to be true to the best one knows. - Buddha
If you are not willing to learn, no one can help you. If you are determined to learn, no one can stop you. - Unknown -
Optionsruba_shafie
Member Posts: 8 ■□□□□□□□□□
Congrats. Can u please recommend online training provider?
-
Options
coffeeluvr
Member Posts: 734 ■■■■■□□□□□
Congrats!"Something feels funny, I must be thinking too hard. - Pooh" -
OptionsBaptista
Member Posts: 13 ■□□□□□□□□□
ruba_shafie wrote: »Congrats. Can u please recommend online training provider?
I am not sure for online training provider because I have taken five days classroom training. Sorry.
Thx too all for congrats -
OptionsItsmHarun
Member Posts: 178
-
Options
tbgree00
Member Posts: 553 ■■■■□□□□□□
Congratulations. I have the ITIL foundations and it wasn't easy for me to wrap my mind around. I had heard it gets a lot harder as you go along so that's a great accomplishment.I finally started that blog - www.thomgreene.com
