Resume Help!!

Phillies8607

Hey guys, can you give me some pointers? I posted my resume on here before and you guys were a big help. So I've redone my resume again and I'm liking this one alot better but I need a second opinion as to whether this is just a marginal resume or if this bad boy is ready to land me some jobs.

Anyways, I do have LAN and WAN experience with a major ISP but I'm looking to get into another role and grow from there. I do want to be a network engineer but I'm not sure if I have the necessary skillset yet. I mean, I believe i do. But, when stacked up against the competition I know I'm lacking. So for now I'm thinking of aiming most of my resumes towards Desktop Support roles where I am out in the field helping with new network setups and/or doing service calls for hardware and software break/fix support. However, I still have applied for some network engineering roles that seem to have fewer requirements than a Senior Network Engineer. Any help is greatly appreciated!! Thanks guys




[FONT=&quot]Joe Getajob[/FONT][FONT=&quot][/FONT]

[FONT=&quot](555) 555-5555 | Somewhere, NJ 55555 | Email@Example.com |[/FONT]
[FONT=&quot]LinkedIn: https://www.linkedin.com/example[/FONT]
[FONT=&quot] [/FONT]
[FONT=&quot] [/FONT]
[FONT=&quot]Professional Summary[/FONT]

[FONT=&quot]Customer oriented commercial telecommunications technician with proven ability of effectively diagnosing and repairing service impacting issues. Ten years of experience installing and troubleshooting data, voice, video, and home security technologies. Own customer relationships, while self-managing time and workload. Work in a wide variety of environments and quickly adapts to new scenarios while assessing business needs and steadily acquiring new industry knowledge. [/FONT]
[FONT=&quot] [/FONT]
[FONT=&quot]Key Skills[/FONT]

[FONT=&quot] [/FONT][FONT=&quot]Modem, Router, Wi-Fi, Printer, Switch, and VLAN Configurations[/FONT][FONT=&quot] (SOHO and SMB) Cisco IOS, Network Security, VPN, Remote Access, Windows and Linux installations, Windows Server 2012, Group Policies, User Profiles, ACL’s, MS Office 2013-2106, Office 365, One Drive, MS Lync, Virus Protection, Email Clients, Web Browsers, NIC, RAM, HDD, and SSD installations, VMware, Mac OSX, Apple IOS, and Android Ecosystem, VoIP, POTS[/FONT]
[FONT=&quot] [/FONT]
[FONT=&quot]Work Experience[/FONT]

[FONT=&quot]Comcast Cable[/FONT][FONT=&quot] [/FONT][FONT=&quot]CommTech 4[/FONT][FONT=&quot], 5/2009-Present[/FONT]

[FONT=&quot] [/FONT][FONT=&quot]CommTech 3[/FONT][FONT=&quot], 7/2007-5/2009[/FONT]

[FONT=&quot] CommTech 2, 9/2006-7/2007[/FONT]

[FONT=&quot] CommTech 1, 6/2006-9/2006[/FONT]

[FONT=&quot] [/FONT]
· [FONT=&quot]Specialist in Commercial client interactions who organizes efforts with customer’s management, IT, or third party vendors[/FONT]
· [FONT=&quot]Perform video, high speed internet, and digital voice impacting service calls as well as installations[/FONT]
· [FONT=&quot]Install/troubleshoot Comcast internet gateways (SMC D3G-CCR, Netgear CG3000, Cisco 3939B and 3941B) [/FONT]
· [FONT=&quot]Triage network connectivity and throughput on Comcast internet equipment as well as customer’s LAN [/FONT]
· [FONT=&quot]Vast experience with layers 1, 2, and 3 of the OSI model [/FONT]
· [FONT=&quot]Interface with multiple departments daily to resolve customer impacting tickets in an expedient manner (via phone and email) while consistently improving KPI[/FONT]
· [FONT=&quot]Effectively pinpoint source of service issue by implementing divide and conquer method (RCA)[/FONT]
· [FONT=&quot]Ensure coaxial RF signal is at correct specifications (dBmV, MER, PRE-BER, POST-BER, DS SNR, US SNR)[/FONT]
· [FONT=&quot]Complete pre-wiring and post-wiring of single dwelling and multiple dwelling units including wallfishing for commercial and residential units with adherence to BRIS and NEC standards as well as local ordinances[/FONT]
· [FONT=&quot]Install/troubleshoot Comcast phone equipment (Arris 2 line, 4 line, 8 line)[/FONT]
· [FONT=&quot]Utilize wand, toner, butt set (test phone) and other phone tools for proper diagnosis of phone impairments on POTS lines[/FONT]
· [FONT=&quot]Install/troubleshoot Comcast video equipment (Cisco, Scientific Atlanta, Motorola, Pace) [/FONT]
· [FONT=&quot]Experience with security systems and multitude of A/V and home theater equipment[/FONT]
· [FONT=&quot]Rectify RF ingress and egress with CLI detector and spectrum analyzer[/FONT]
· [FONT=&quot]Escalate signal issues originating on Comcast hardline plant to proper department[/FONT]
· [FONT=&quot]Maintain a tight schedule up to 4-6 jobs per day while effectively resolving service impacting issues and explaining resolutions clearly to commercial customers[/FONT]
· [FONT=&quot]Accomplish work in efficient manner with sensitivity towards customer's needs while ensuring all services are operating appropriately[/FONT]
· [FONT=&quot]Projects[/FONT][FONT=&quot]: Xfinity Store- Led installation and activation of commercial and residential products (Internet, Wi-Fi, Phone, Home Security, and X1 Cloud DVR’s). This site provides customers the ability to interact with the latest products and have any questions answered by on-site sales agents.[/FONT]
[FONT=&quot] [/FONT]
[FONT=&quot] [/FONT]
[FONT=&quot]Education and Certifications[/FONT]

[FONT=&quot]Education [/FONT]
· [FONT=&quot]Wilmington University- BS Computers and Network Security (Anticipated completion 201[/FONT]
· [FONT=&quot]Camden County College- AA Communications (2005-2009) [/FONT]
[FONT=&quot]Certifications[/FONT]
· [FONT=&quot]CompTIA Network+ (Passed 03/05/2016)[/FONT]
· [FONT=&quot]Jones NCTI International, 10 Telecommunications Courses (2008-2015)[/FONT]
[FONT=&quot] [/FONT]
[FONT=&quot]Volunteer Experiences[/FONT]

[FONT=&quot] Comcast Cares Day[/FONT][FONT=&quot] - Restored local recreational building in NJ (2016)[/FONT]

Russ5813

Hi Phil, here’s my two cents:

In your professional summary, I don’t know what “own customer relationships, while self-managing time and workload” means. I’m not trying to knock it because it could just be that my coffee hasn’t kicked in yet, but I can’t make sense of it. Perhaps make it a little clearer—something like “Established positive customer relationships while ensuring projects were completed in a timely manner.”

I’d also break up your key skills section so everything isn’t jumbled together. E.g. have a subsection for your hardware, software, and networking skills.

For work experience, I’d remove any bullet points you can’t quantify. Your very first bullet point, for example, would be better explained under your professional summary, or perhaps a job summary. Instead of saying “install/troubleshoot Comcast phone equipment,” you might change it to “responsible for troubleshooting over 100 telecommunications sites in a 20 mile work area.” For your ‘Project’ bullet, maybe say “Led a $500,000 project to design and build the networking infrastructure of a commercial electronics store.” (I’m just throwing out random numbers, but you get the idea.)

I’d be hesitant to add your Bachelor’s unless you’re very close to completion (<6months). If you keep it on your resume, be exact with your graduation date. Have transcripts on hand.

Elaborate a little on your volunteer experience. Explain what you did to restore the building, especially if it relates to a job you’re applying for.

Looks like you have some really great networking experience—best of luck!

Phillies8607

Hey, thanks for the advice. Yeah I felt like my professional summary needed a little bit of work and the "own customer relationships" sentence is something I'll change. And I had the same thought about my key skills. I sort of broke it up into hardware and software but without putting them into 2 different categories and they do look jumbled together. Thanks again!