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Need some advice

KG72

Hey Guys I need some advice on what I should look into. I am 21 years old and currently working as a help desk technician, contract ends in about 4 months. They are talk about extending it but I want something a little more secure. I have had an internship as an IT Support assistant for a little over a year, and when this current role ends it will put me at 6 months doing Helpdesk. I have A+, Network+, MCP, and MTA. Im going for my CCNA in a couple months and want to know what I should be looking into.

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Comments

scaredoftests

What are you most interested in and start from there.

ITSpectre

scaredoftests wrote: »

What are you most interested in and start from there.

^^^^^^^ Exactly. We can't help if we don't know what your plans/goals are.

KG72

I apologize for that. My current goal is to move up from helpdesk as quickly as I can. I like the fact that I have become a better troubleshooter, but the constant nagging from end users can be so annoying. I do want to get into networking but dont know if im going the right way.

KG72

My bad Im new here lol, I wrote a response but didn't realize there was a reply button smh

scaredoftests

There are always going to be users one way or another. Don't hem yourself in. It is good to 'try' to know all aspects in networking. I am a 'Jaclyn' of all trades. So, I am really dangerous. j/k

bettsy584

Yeah, you should base your future studies around what technology you will be using day to day - especially if you don't have much experience. I made the mistake to try and specialize in everything when I started out.

Networking is always key in any job IMO. I did CCNA/CCNP a while back and use the skills learned every single day. I don't even work as a network engineer. Even if you do end up doing Microsoft for example Cisco skills to CCNA level will be extremely valuable to you. I find it remarkable how many people I come across who have worked in Microsoft/Citrix etc for 10+ years who don't truly understand subnets, routes, ARP, STP etc.

Short story is MCSA VCP CCNA gives you a nice general footing.

KG72

Thanks for your input, I was going for my MCSA but my coworkers all agreed I should go after CCNA first.

ITSpectre

scaredoftests wrote: »

I am a 'Jaclyn' of all trades. So, I am really dangerous. j/k

Im scared of you already!!!!

ITSpectre

KG72 wrote: »

Thanks for your input, I was going for my MCSA but my coworkers all agreed I should go after CCNA first.

I would get both.... the MCSA will teach you Windows Admin skills and the CCNA will give you networking skills...

bettsy584

Yeah CCNA is a great learning experience, look at the INE CCNA Bootcamp by Keith Bogart. Much better than CBT etc.

scaredoftests

ITSpectre wrote: »

Im scared of you already!!!!

LOL. Quite safe actually...