Companies that outsource - Opinions
I know small companies it can work great but what about a company of 1K plus users, multiple smaller offices. Everything is cloud based and the company that runs IT is in India. From what I gathered the DC is local yet offsite, office 365, oracle, essbase some other DB's along with helpdesk converge 7am-7pm. 1 local US FT basic infrastructure/Desktop support employee for setting up all AD/email accounts and PC's and he does the 100 HQ user support.
I was just looking for experiences in working/dealing with outsourced companies for a large company. Not the mom and pop shop of 20 users
I was just looking for experiences in working/dealing with outsourced companies for a large company. Not the mom and pop shop of 20 users
Comments
If outsourcing is done properly, its a win/win... A company should outsource NON core functions only... If its what you do to make money, it shouldnt be outsourced. The entire logic behind outsourcing is to allow a company to focus on its core business, while reducing expense. However, this isn't always the case... My current company says it is a payments technology company, yet we outsource a lot of IT functions, while an entire floor of our corporate head quarters is contact center staff ( which in my opinion should have been the 1st function outsourced)
Wholeheartedly agree ! Security should never be outsourced in my opinion!
Yes it does, I know 1st hand how painful it can get... thats why I was spending about a month 3 times in 15 months in India for 3 or 4 years until I transitioned from GRC to Threat Intel :O
What I see now in the market are companies not outsourcing help desk and product support, they are actually outsourcing infrastructure into a IaaS or SaaS models. Some companies this is great others not so much.