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Returning to IT field after 6yrs- Resume format?
Dean407
Registered Users Posts: 1 ■□□□□□□□□□
I stumbled across a thread here via a Google search and hope it's okay to post my resume.
I have been in the Corrections field (State Dept Of Corrections) for the past 6yrs and wish to return to the IT Field. I will apply for an Installation Technician Trainee position for the local cable company. It seems to be a decent company to advance with. My intention is to return to college part time as well as upgrade my certifications.
My concern is resume format. It would seem that a Functional Format would serve me best. I was wondering if people who frequent this board agree?
Clearly, my certifications are obsolete but it should demonstrate my capability to learn. If I finesse the following into a functional resume, is that my best option?
Any constructive suggestions are much appreciated...
Credentials:
[FONT="] [/FONT]
∙[FONT="] [/FONT]CompTIA A+, (comp001005488481)
∙[FONT="] [/FONT]Hewlett Packard[FONT="] [/FONT]Accredited Platform Specialist (APS)
HP LaserJet Printers, Desktops/Workstation/Notebooks. (HP ID 0001176926
∙[FONT="] [/FONT]Xerox[FONT="] [/FONT]Phaser Certified Technician (TCN 92613)
∙[FONT="] [/FONT]Okidata[FONT="] [/FONT]Certified Technician (Dealer ID 1688.
∙[FONT="] [/FONT]IBM/Lenovo[FONT="] [/FONT]Systems Service Technician – Desktops/Notebooks Candidate ID[FONT="] [/FONT]PD0592867 / Loc ID 96309.
∙[FONT="] [/FONT]Microsoft[FONT="] [/FONT]Certified Professional Windows 95, Windows NT Server and Windows Workstation 4.0
Career History:
[FONT="] [/FONT]
BRIGHTHOUSE NETWORKS
September[FONT="] [/FONT]2009 – December 2009
Maitland, FL
PC Technician
∙[FONT="] [/FONT]Member of Contract team that installed 450 new desktop systems.
∙[FONT="] [/FONT]Ensured a smooth transition by properly transferring Data from old PC to new PC, and installing corporate software.
∙[FONT="] [/FONT]Resolved Help Desk tickets as required.
∙[FONT="] [/FONT]Primary Technologies : Hewlett Packard 7900, 7700, 7600 and d530. Windows XP, Remedy, Avaya IP Agent, Avaya CMS, Aspect AQM, Office 2003/2007, Communicator, Internet Explorer 6/7/8, KANA, ICOMS, [FONT="] [/FONT]Sidebar, Bentley Redline, Light House, variety of HP printers, local and networked with TCP/IP.
[FONT="] [/FONT]
THOMAS COMPUTER CORPORATION[FONT="] [/FONT]
April 2008 –[FONT="] [/FONT]September 2009[FONT="] [/FONT]
Orlando, FL[FONT="] [/FONT][FONT="] [/FONT]
Network, Desktop, and Printer[FONT="] [/FONT]Field Technician
∙[FONT="] [/FONT]Sole technician responsible for server, printer, desktop, notebook, and peripheral repair for consumers and businesses.
∙[FONT="] [/FONT]Provide diagnostics, repairs and consultation to walk in customers.
∙[FONT="] [/FONT]Resolve an average of 40% more jobs than previous technician per month.
∙[FONT="] [/FONT]Primary Technologies:[FONT="] [/FONT]HP/Compaq, IBM, Dell, Toshiba, Okidata Printers, Windows 98 through Windows Vista, Office 97 through 2007, and Windows 2003 Server. TCP/IP networks, various hubs, switches and routers wired and wireless.
CENTURY 21 ELITE PROPERTIES[FONT="] [/FONT]
December 2006[FONT="] [/FONT]-[FONT="] [/FONT]March[FONT="] [/FONT]2008[FONT="] [/FONT]
Orlando, FL[FONT="] [/FONT][FONT="] [/FONT]
Sales Associate
∙[FONT="] [/FONT]Designed and maintained GetMyFloridaHouse.com and implemented Search Engine Marketing Strategy
∙[FONT="] [/FONT]Facilitated Real Estate transaction between buyers and sellers. Multiple awards/certifications.
∙[FONT="] [/FONT]Primary Technologies: Macromedia Dreamweaver, Fireworks, MFR MLS website integration.
[h=2]MYSTIQUE SHOPPER LLC[FONT="] [/FONT][/h]November 2001 - August 2005
Oceanside, NY[FONT="] [/FONT][FONT="] [/FONT]
Systems Administrator
∙[FONT="] [/FONT]Administered and supported small[FONT="] [/FONT]business network.
∙[FONT="] [/FONT]Designed and rolled out company website with search engine optimization and pay-per-click program.
∙[FONT="] [/FONT]Increased mystery shopper database sign by 300%+.
∙[FONT="] [/FONT]Primary Technologies:[FONT="] [/FONT] HP, Netgear, Dell, TCP/IP, Windows 2000, Office XP, MS Exchange 2000 Server. Macromedia Dreamweaver and Fireworks. Various PC peripheral devices.
[FONT="] [/FONT]
NORTHSHORE LONG ISLAND JEWISH HOSPITAL
December 2000 – September 2001
Westbury, NY[FONT="] [/FONT]
Desktop Support ~ Repair Operations ~ PC Installations[FONT="] [/FONT]Contract Team Lead
∙[FONT="] [/FONT]Resolved six month backlog of Helpdesk tickets Perot Systems failed to resolve.
∙[FONT="] [/FONT]Created and maintained PC Ghost images to suit department needs.
∙[FONT="] [/FONT]Migrated legacy PC systems to new platform.
∙[FONT="] [/FONT]Helped initiate new repair operation.
∙[FONT="] [/FONT]Assigned PC[FONT="] [/FONT]Technicians to branch locations throughout NYC area.
∙[FONT="] [/FONT]Primary Technologies:[FONT="] [/FONT]Gateway, IBM, HP .[FONT="] [/FONT]DOS, WFW, Net Chameleon, NetWare, Windows NT Workstation 3/4, Windows 95, 2000, MS Office, Rumba, Remedy, IDX Electronic Medical Record system. [FONT="] [/FONT]Various[FONT="] [/FONT]PC peripheral devices.
[h=1][FONT="] [/FONT][/h]EMISSARY COMPUTER SOLUTIONS
February 1997 – November 2000
Tokyo, Japan [FONT="] [/FONT]
Systems Consultant[FONT="] [/FONT]Field Technician
[h=1]∙[FONT="] [/FONT]Performed on-site Network Support and Desktop Support for small to medium sized businesses on a contract basis.[/h]∙ Provided diagnostics, repairs and consultation to walk-in customers.
[h=1]∙ Provided Hardware and Software recommendations and upgrades.[/h]∙ Worked on multiple language systems.
[h=1]∙ Primary Technologies: DOS, Windows NT, WFW, Windows 95, MS Office, MS Mail, Exchange Server. TCP/IP, IPX. Various PC peripheral devices.[/h]
I have been in the Corrections field (State Dept Of Corrections) for the past 6yrs and wish to return to the IT Field. I will apply for an Installation Technician Trainee position for the local cable company. It seems to be a decent company to advance with. My intention is to return to college part time as well as upgrade my certifications.
My concern is resume format. It would seem that a Functional Format would serve me best. I was wondering if people who frequent this board agree?
Clearly, my certifications are obsolete but it should demonstrate my capability to learn. If I finesse the following into a functional resume, is that my best option?
Any constructive suggestions are much appreciated...
Credentials:
[FONT="] [/FONT]
∙[FONT="] [/FONT]CompTIA A+, (comp001005488481)
∙[FONT="] [/FONT]Hewlett Packard[FONT="] [/FONT]Accredited Platform Specialist (APS)
HP LaserJet Printers, Desktops/Workstation/Notebooks. (HP ID 0001176926
∙[FONT="] [/FONT]Xerox[FONT="] [/FONT]Phaser Certified Technician (TCN 92613)
∙[FONT="] [/FONT]Okidata[FONT="] [/FONT]Certified Technician (Dealer ID 1688
. ∙[FONT="] [/FONT]IBM/Lenovo[FONT="] [/FONT]Systems Service Technician – Desktops/Notebooks Candidate ID[FONT="] [/FONT]PD0592867 / Loc ID 96309.
∙[FONT="] [/FONT]Microsoft[FONT="] [/FONT]Certified Professional Windows 95, Windows NT Server and Windows Workstation 4.0
Career History:
[FONT="] [/FONT]
BRIGHTHOUSE NETWORKS
September[FONT="] [/FONT]2009 – December 2009
Maitland, FL
PC Technician
∙[FONT="] [/FONT]Member of Contract team that installed 450 new desktop systems.
∙[FONT="] [/FONT]Ensured a smooth transition by properly transferring Data from old PC to new PC, and installing corporate software.
∙[FONT="] [/FONT]Resolved Help Desk tickets as required.
∙[FONT="] [/FONT]Primary Technologies : Hewlett Packard 7900, 7700, 7600 and d530. Windows XP, Remedy, Avaya IP Agent, Avaya CMS, Aspect AQM, Office 2003/2007, Communicator, Internet Explorer 6/7/8, KANA, ICOMS, [FONT="] [/FONT]Sidebar, Bentley Redline, Light House, variety of HP printers, local and networked with TCP/IP.
[FONT="] [/FONT]
THOMAS COMPUTER CORPORATION[FONT="] [/FONT]
April 2008 –[FONT="] [/FONT]September 2009[FONT="] [/FONT]
Orlando, FL[FONT="] [/FONT][FONT="] [/FONT]
Network, Desktop, and Printer[FONT="] [/FONT]Field Technician
∙[FONT="] [/FONT]Sole technician responsible for server, printer, desktop, notebook, and peripheral repair for consumers and businesses.
∙[FONT="] [/FONT]Provide diagnostics, repairs and consultation to walk in customers.
∙[FONT="] [/FONT]Resolve an average of 40% more jobs than previous technician per month.
∙[FONT="] [/FONT]Primary Technologies:[FONT="] [/FONT]HP/Compaq, IBM, Dell, Toshiba, Okidata Printers, Windows 98 through Windows Vista, Office 97 through 2007, and Windows 2003 Server. TCP/IP networks, various hubs, switches and routers wired and wireless.
CENTURY 21 ELITE PROPERTIES[FONT="] [/FONT]
December 2006[FONT="] [/FONT]-[FONT="] [/FONT]March[FONT="] [/FONT]2008[FONT="] [/FONT]
Orlando, FL[FONT="] [/FONT][FONT="] [/FONT]
Sales Associate
∙[FONT="] [/FONT]Designed and maintained GetMyFloridaHouse.com and implemented Search Engine Marketing Strategy
∙[FONT="] [/FONT]Facilitated Real Estate transaction between buyers and sellers. Multiple awards/certifications.
∙[FONT="] [/FONT]Primary Technologies: Macromedia Dreamweaver, Fireworks, MFR MLS website integration.
[h=2]MYSTIQUE SHOPPER LLC[FONT="] [/FONT][/h]November 2001 - August 2005
Oceanside, NY[FONT="] [/FONT][FONT="] [/FONT]
Systems Administrator
∙[FONT="] [/FONT]Administered and supported small[FONT="] [/FONT]business network.
∙[FONT="] [/FONT]Designed and rolled out company website with search engine optimization and pay-per-click program.
∙[FONT="] [/FONT]Increased mystery shopper database sign by 300%+.
∙[FONT="] [/FONT]Primary Technologies:[FONT="] [/FONT] HP, Netgear, Dell, TCP/IP, Windows 2000, Office XP, MS Exchange 2000 Server. Macromedia Dreamweaver and Fireworks. Various PC peripheral devices.
[FONT="] [/FONT]
NORTHSHORE LONG ISLAND JEWISH HOSPITAL
December 2000 – September 2001
Westbury, NY[FONT="] [/FONT]
Desktop Support ~ Repair Operations ~ PC Installations[FONT="] [/FONT]Contract Team Lead
∙[FONT="] [/FONT]Resolved six month backlog of Helpdesk tickets Perot Systems failed to resolve.
∙[FONT="] [/FONT]Created and maintained PC Ghost images to suit department needs.
∙[FONT="] [/FONT]Migrated legacy PC systems to new platform.
∙[FONT="] [/FONT]Helped initiate new repair operation.
∙[FONT="] [/FONT]Assigned PC[FONT="] [/FONT]Technicians to branch locations throughout NYC area.
∙[FONT="] [/FONT]Primary Technologies:[FONT="] [/FONT]Gateway, IBM, HP .[FONT="] [/FONT]DOS, WFW, Net Chameleon, NetWare, Windows NT Workstation 3/4, Windows 95, 2000, MS Office, Rumba, Remedy, IDX Electronic Medical Record system. [FONT="] [/FONT]Various[FONT="] [/FONT]PC peripheral devices.
[h=1][FONT="] [/FONT][/h]EMISSARY COMPUTER SOLUTIONS
February 1997 – November 2000
Tokyo, Japan [FONT="] [/FONT]
Systems Consultant[FONT="] [/FONT]Field Technician
[h=1]∙[FONT="] [/FONT]Performed on-site Network Support and Desktop Support for small to medium sized businesses on a contract basis.[/h]∙ Provided diagnostics, repairs and consultation to walk-in customers.
[h=1]∙ Provided Hardware and Software recommendations and upgrades.[/h]∙ Worked on multiple language systems.
[h=1]∙ Primary Technologies: DOS, Windows NT, WFW, Windows 95, MS Office, MS Mail, Exchange Server. TCP/IP, IPX. Various PC peripheral devices.[/h]