Phone interview One good and one bad one today

tmtex

Anyone work in healthcare IT. I applied for a Sys admin/Desktop manager role but you managed yourself LOL. I just applied for the hell of it as it required healthcare experience. Anyway they called I got past the HR screen.(Last Friday). Today I interviewed with some manager of some sort which was only to be 20/30 min but ended up to a Hour mainly because he was long winded. It was a 5/6 step interview process. He concluded to me that he would pass me on to the next stage. Not sure if that's true but who knows. I don't see myself going any further as I have no clue on the SW or experience dealing with Doctors/Nurses.

So I had another today for a sys admin/Desktop role. I honestly don't remember applying for it, had no record of it but whatever. OMG it was Bill Lumberg from office space. Sooooooo it saysssss here, yeah ....... thaaaat you wooooorked with umm, umm Sophos AV. Can......can yoooou tell meeee about that......yeah.
Then you answer and there is the long pause or dead air. One time I said Hello, are you there ? After about 15/20 min I started to give short answers, basically trying to get him to end it. Finally he said do yoooooooou haaave any questiooooons. I was like no, I think I have it all, thank you for your time. ba bye, ba bye LOL

RoyalRaven

Have been in healthcare IT (10+ yrs). No way you're going to flub through the process easily without actually working in the space (mine was mostly hospital). It seems like it makes sense from the outside, but you have to have been in it to understand the quirks and the requirements. Different set of personalities for sure. System side is heavy on availability and compliance/accreditation. Otherwise the place gets in serious trouble quick. If you want to start somewhere, read about HIPAA and the requirements/recommendations coming out of that.

tmtex

RoyalRaven wrote: »

Have been in healthcare IT (10+ yrs). No way you're going to flub through the process easily without actually working in the space (mine was mostly hospital). It seems like it makes sense from the outside, but you have to have been in it to understand the quirks and the requirements. Different set of personalities for sure. System side is heavy on availability and compliance/accreditation. Otherwise the place gets in serious trouble quick. If you want to start somewhere, read about HIPAA and the requirements/recommendations coming out of that.

I worked in a healthcare BENEFITS administration so well aware of HIPAA. Every year we had to take a test. If you failed you cant work until you passed. So I am good on the compliance, HIPAA, Security side. I just haven't worked with Doctors..etc and medical SW. Yes I don't seeing myself going very far if they even call back.

RoyalRaven

You're one step ahead if you can apply what you know about HIPAA. (compliance itself can get to be a real deep challenge, but that is for the privacy/security side of the house mostly) I would say the system side isn't radically different than other types of organizations, but you would need to be willing to learn how the medical side functions so you know what kind of impact you have on them. There are a lot of vendor-driven systems that are mostly proprietary in nature. You'd interact a lot with those organizations, especially one if they are the enterprise solution for the organization. You need to work around department's schedules...sometimes only getting a sliver of time to do maintenance every x number of months. Clustering and high availability are your friend too

If it helps, the major thing that helped me at the beginning was my willingness to review all changes that might impact someone and get everyone on board before I implemented them. This is still critical in everything I do now, but even more so for certain medical areas. Communication and authorization go a long way in the medical side. Never hurts to make sure twice on things if necessary. Change control processes are absolutely critical to making things run smoothly. I was told many years later that it made a major difference to the team hiring me knowing that I took a methodical approach to supporting the clinical functions.

tmtex

Yes thanks Raven for the info, like I said I don't expect to go far. I have always been Corporate IT with Hipaa. When I asked about Applications he went over my head, had no clue, H7 or something like that.
I do have a question for you, I have 10+ yrs dealing with real estate brokers. They are super high maintenance. They all made a lot of $$, their attitude was more of I am the best, I need it NOW ! Do you know who I am ! , like Attorneys.
Doctors the same way ?

devilbones

Do you get to wear scrubs? I would work there if you get to wear scrubs.