Got an interview, need some advise

Hi all,

Apologies if this is the wrong forum for this kinda thing.

Recently completed my ITIL foundation and now have a job interview in my company for an Incident Controller role.

I have no idea how to prep for this lol, if you guys could provide an insight or suggestions I would really appreciate it. I work in an ISP if this helps.

Thanks in advance.

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scaredoftests

Research the company. What job position are you interviewing for? Go over whatever position you are applying for. Set up some questions for them in a notebook (don't forget to bring that with you). Include what you found out about the company.

jcundiff

scaredoftests wrote: »

Research the company. What job position are you interviewing for? Go over whatever position you are applying for. Set up some questions for them in a notebook (don't forget to bring that with you). Include what you found out about the company.

It's an internal position

@OP, are you looking for interviewing advise? or what that type of role entails?

scaredoftests

OOPS. Sorry. what is the job? Ask questions regarding the job. <I am going to clean my glasses...>

NavyMooseCCNA

The word you're look is "advice", not "advise". Proper usage of the English language is always looked upon favorably. Good luck with the interview!

Wrighty11xbl

its for an incident controller job,

I work at an ISP and have started from tech support to ticket support to webchat and now customer relations (Tech complaints). Im pretty much just looking for advice on what I should know prior to going in.

Thankfully I know the interviewers as one of them is an old manager so he knows my work ethic but im still going to go in like hes a stranger.

revbox

I would expect questions about volatility of data and proper incident handling techniques, along with questions about prevention and mitigation techniques concerning business continuity planning, disaster recovery, and fault tolerance. Play up any experience you have doing any sort of incident handling along with risk management/risk mitigation.

NoNameNoob

NavyMooseCCNA wrote: »

The word you're look is "advice", not "advise".

Great Engrish their buddie

Wrighty11xbl

well.. didnt get the job, thanks for the help guys.

Suppose gives me more time to get Cert'ed up and try again later on. Just stuck talking to the general public a bit longer ¬_¬