GSXR750K2 wrote: » What were your practice exam scores, when did you purchase the practice exams, and have you failed the exam twice? From their site... From their KnowledgebaseIf you score 90%+ in Certification Mode at least twice consecutively and then fail the corresponding vendor exam twice within 90 days of your practice test purchase, we’ll give you a full refund of the practice test price which you originally purchased on measureup.com Looks like two 90%+ consecutive scores on the practice exams is the first prerequisite, failing the test twice is the second, and both are contingent upon occurring within 90 days of the purchase. Don't know if it applies, but using a reseller looks like it nulls it since it has to have been originally purchased from MeasureUp. -EDIT- clarification