Resume Critique

nothimagain

Been working on my resume lately right before I get out the military. Was wondering if some of you guys can give me a critique and let me know what do you guys feel I qualify for. Not sure if I should be applying for help desk positions. Military IT doesn't give you much experience that translates for civilian world.

Summary

• Motivated professional with four years of experience providing LAN network and user desktop support while serving in the US Military. Currently hold an active Top Secret/SCI security clearance.

Professional Experience
Information Network Technician
U.S. Navy – San Diego, CA February 2014 – Present

Administered LAN consisting of over 3,000 users in a Windows, Cisco, and VMWare environment. In charge of supervising LAN help desk work center that was made up of 5 help desk technicians.

• Implemented and troubleshot network devices such as printers, Windows 7 workstations, Cisco Catalyst 3750 Switches, and Cisco VoIP phones
• Configured and implemented web access policies on Windows proxy server using Microsoft TMG software
• Implemented and removed IP access control lists on Cisco ASA Firewall and Cisco Routers as directed by leadership
• Assisted Sr. Network Administrators on ensuring all network configurations were in compliance with DISA security technical information guide
• Ensured all Windows 2008 R2 servers were effectively patched in a timely manner
• Crimped, installed, and tested network cables (CAT5e)
• Performed software installations and updates for end user workstations
• Monitored and reported SNMP alerts that appeared on ITOI event viewer
• Documented and closed help desk trouble tickets using TSIM software
• Performed various administrative Active Directory tasks for end users such as account creations, unlocks, folder permissions, creation of distribution groups, and creation of security groups

Related Skills

• Top Secret /SCI Clearance
• TCP/IP, DHCP, IPv4, NAT/PAT, RIPv2, VLAN, ACL, DNS, TMG Forefront, Exchange Management Console, Cisco ISE(Identity Service Engine),Windows 7, Windows 2008 R2 Server, VMWare VCenter/VSphere

Education
Passaic High School
Passaic, NJ September 2008 – June 2012

Navy Information Systems Technology School
Pensacola, FL April 2014 – December 2014
Certifications

• CompTIA A+

Pursuing currently: CCNA and Security+

OctalDump

There's a lot of strong feelings out there about including "currently pursuing" under Certifications.

What I would suggest is something more concrete than "Pursuing currently". Are you taking classes? Have you read a book? Have you passed an exam, or booked an exam? Are there skills in those areas that you can list, eg "familiar with Cisco routers and switches, IOS version 12.x and 15.x"? Do you have a home lab? If so, what does it include? Have you completed any study projects, self interest, etc eg "Set up server with VMware, using VLANs to segregate data and management traffic"?

SweenMachine

Overall it looks pretty solid. Thank you for your service to our country!

"In charge of supervising" doesn't read right to me. Isn't "in charge' and 'supervising' essentially the same thing? I would remove that whole line in the top summary and maybe put that as a bullet point. "Supervised Multiple LAN help desk technicians" or something along those lines.

Also, drop the pursuing part. You don't have it. I am pursuing a six pack too but if you saw all 250lbs of my frame you would laugh in my face. All joking aside, I interview and hire people in my current role, and I PERSONALLY ignore anything that isn't a concrete fact. If I need a CCNA, and you have a Network+ and pursuing your CCNA, you don't have a CCNA and I move on.

Based on your training and role, you have great skill. No need to add some buzz word certification you are pursing unless you've already obtained.

-scott

Russ5813

Good experience, nice layout. Solid resume. Work on quantifying your bullet points a bit more. How many servers were you responsible for? How many tickets did you close?

Put your high school education below your IT training, or just remove it completely—a HS diploma on your resume isn’t going to be an employer’s deciding factor on whether or not you get an interview.

I agree with other posters that you shouldn’t list certifications that you are pursuing on your resume. Mention them in your cover letter if you must. Also, how have you been working on military information systems without Sec+?