Does this sound like an entry level job ?

Ben1373

Hi im 18 and I've just been put forward for this position at a large international bank by a recruitment agency. The agency have been told it's an entry level position, what is your opinion?

Job Description:

What is the opportunity?

In support of business and service partners throughout (Company Name) Financial Group,you will be responsible to deliver access administration services, escalation support and incident management across the enterprise and across multiple domains, platforms and applications.

What will you do?

• Provision access requests for multiple domains, platforms and applications across the (Company Name) enterprise
• Follow documented administrative processes to meet customer requirements
• Provide escalation and incident management as required
• Identify/suggest process improvements to existing processes and procedures
• Escalate to next level where higher authority access is required.
• Communicate with Customers and Colleagues in a polite and professional manner through the various communication tools. i.e. verbally, through email and in Lync
• Manage personal workload to ensure that all activity due dates are met
• Identify problems and escalate with Leadership Team

What do you need to succeed?

Must-have

• Strong technical conceptual understanding
• Able to work under pressure in an area where priorities change frequently
• Strong interpersonal skills and able to use network of contacts to resolve escalations
• Able to respond calmly and logically in crisis situations.
• Attention to detail and high degree of accuracy
• Strong knowledge of technical processing and troubleshooting
• Problem resolution and proven analytical skills
• Strong written and verbal communication skills
• Good organization and planning skills
• Self-motivated
• Working knowledge of IT or Operations Department experience.
• Experience in teamwork environment

Nice-to-have

• University or College Degree in Computer Science or a related field

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• You will have the opportunity to undertake challenging work
• You will have the opportunity to work within a high performing and collaborative team

akboyboy

It looks entry level, a little on the vague side though

BerkshireHerd

The lack of technical terms and specific technologies scream entry level to me.

p@r0tuXus

Sounds like remote support, help desk type of job. Remoting into computers, possibly, administrating some AD changes like passwords, group and individual permissions. I agree that the lack of technical terms makes me think it's super entry level. With your skillset, you should do well and it might give you some exposure you haven't seen before. Keep studying, decide where you want to go and grind those edges.

OctalDump

Google-fu shows this line from the same listing:

Career Level: Experienced Hire/Professional

9bits

Seems vague, as if the advertiser doesn't quite know what the job is exactly.

EANx

Looks very entry-level

volfkhat

Come On friend,
it's okay to include the company
https://career8.successfactors.com/career?career_ns=job_listing&company=RBC&career_job_req_id=131847

You never know, maybe someone has worked for the company and can provide more insight.

Besides, it looks like the position closes tomorrow (3/22)... (so dont take too much time deciding)

dontstop

• Escalate to next level where higher authority access is required.

Enough said.