Hi im 18 and I've just been put forward for this position at a large international bank by a recruitment agency. The agency have been told it's an entry level position, what is your opinion?
Job Description:
What is the opportunity?
In support of business and service partners throughout (Company Name) Financial Group,you will be responsible to deliver access administration services, escalation support and incident management across the enterprise and across multiple domains, platforms and applications.
What will you do?
- Provision access requests for multiple domains, platforms and applications across the (Company Name) enterprise
- Follow documented administrative processes to meet customer requirements
- Provide escalation and incident management as required
- Identify/suggest process improvements to existing processes and procedures
- Escalate to next level where higher authority access is required.
- Communicate with Customers and Colleagues in a polite and professional manner through the various communication tools. i.e. verbally, through email and in Lync
- Manage personal workload to ensure that all activity due dates are met
- Identify problems and escalate with Leadership Team
What do you need to succeed?
Must-have
- Strong technical conceptual understanding
- Able to work under pressure in an area where priorities change frequently
- Strong interpersonal skills and able to use network of contacts to resolve escalations
- Able to respond calmly and logically in crisis situations.
- Attention to detail and high degree of accuracy
- Strong knowledge of technical processing and troubleshooting
- Problem resolution and proven analytical skills
- Strong written and verbal communication skills
- Good organization and planning skills
- Self-motivated
- Working knowledge of IT or Operations Department experience.
- Experience in teamwork environment
Nice-to-have
- University or College Degree in Computer Science or a related field
What’s in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
- You will have the opportunity to undertake challenging work
- You will have the opportunity to work within a high performing and collaborative team
