Issues that you deal with as a NOC employee.

router_switch

Can you list the issues or tickets without going into any detail about the network of violating your company's policy.


Thanks!

JDMurray

People making changes on the production network without going through proper change control procedures. That's the biggie in most NOCs that are just trying to keep the lights on.

router_switch

Thanks JDMurray.
Wanted to know the issues that you come across as a network engineer or any networking role. The reason I am asking is because I don't troubleshoot network related problems everyday, it was a one time configuration and that's it.

JDMurray

It depends on what equipment is in the organization's network environment, what services are provided, who are its customers, and what its business goals are. The generic stuff is users not being able to log in (forgot password, bad cert), Malware on computers (from download or email attachment), and many complaints about access and performance problems.