Is Tech Support I.T?

Hello people, I have a question. So I do Tech Support for a small but growing web-hosting company, Since it's a small company I'm exposed to other roles. Is Tech Support considered an I.T job? Can I use this as I.T experience?

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Comments

stryder144

It depends on what you are supporting. Generally speaking, if it touches IT resources (desktops, servers, switches, routers, etc), then it is IT experience.

LeBroke

Yes unless you're doing application support (helping users with a specific application). I.e. mostly telling users which button to click. In this case, you're closer to customer service than IT, though this type of work would easily let you transfer into entry-level IT like helpdesk anyway.

As long as you're helping with IT issues, you're in IT.

yoba222

Yes. .

zeitgeist29

There's a call center near me that is tech support but it's for verizon phones. I wish it would count more so toward real tech experience but im not sure that it would.

ZzLuLz

Well being I work with web-hosting clients, I work with servers, email, and DNS issues. What I mainly get in tickets is email issues mx records are missing and such.

Bjcheung77

ZzLuLz wrote: »

Well being I work with web-hosting clients, I work with servers, email, and DNS issues. What I mainly get in tickets is email issues mx records are missing and such.

Yup, as the other members have mentioned. What you do is considered IT.
The tech support work you do encompasses IT. Keep on rocking IT....