Need help in Configuring Office365

muneebkalathil

HI,

One of our client got a domain in Godaddy and he bought Office365 business account in 1and1.com. Is it possible to point domain to office365 without transfering ?.

Thank You

Phalanx

Totally possible. I have several clients who have that setup.

Have a look here: https://support.office.com/en-us/article/Update-DNS-records-to-keep-your-website-with-your-current-hosting-provider-2c4cf347-b897-45c1-a71f-210bdc8f1061?ui=en-US&rs=en-US&ad=US

muneebkalathil

Thing is that I cant find "Domains" Section under settings on O365.

I cant able to login to the GLobal administrator also.

The Current user role is :
"Password administrator
Service administrator"

Phalanx

If it is missing from the left menu, try typing it in the search box on the Home screen. Just type "Domains" and hit search.

muneebkalathil

i just get ***.onmicrosoft.com.
No option to create new domain.,

License - O365 Business Essentials

Phalanx

It does sound like you aren't logged in as the top administrator level. Did you setup the account for them or did they configure it and now you're coming in to configure the domain?

Phalanx

This might also be worth reading:

https://support.office.com/en-gb/article/Add-a-domain-and-users-to-Office-365-6383f56d-3d09-4dcb-9b41-b5f5a5efd611?ui=en-US&rs=en-GB&ad=GB

muneebkalathil

They Just bought from the 1and1.com and gave me the details. After I logged in the 1and1 account, I can login to the O365 from there. Domain is not added yet. It is still in domain.onmicrosoft.com

muneebkalathil

After contacting 1and1,

Please be informed that you have two options regarding domain use in Office 365 by 1&1.
First option would be to fully transfer your domain from GoDaddy to 1&1 and migrate your email accounts to Office 365.
Second option would be to create email accounts (setup Office 365 licenses) using a free .onmicrosoft.com domain with 1&1 Office 365 and configure your existing email accounts in the Outlook desktop application.

Phalanx

Ah, that sounds like they might have their own restriction if they bought from 1and1 directly. I've used 1and1 before and they do seem to like tying people down more. I've not used them since I found that out.

From what you've been given, it sounds like you'll have to decide between moving the domain to 1and1 (if you do, make sure you manage it, not 1and1 for you, as they are notorious for taking a long time to update records) or using the onmicrosoft domain already configured.

Unfortunately it does sound like 1and1 have locked down the domain aspect in Office 365 on their (Partner) level, which is higher than Admin.

muneebkalathil

Yes, You are correct. THey have locked down the domain. 1and1 is not that great ....