Microsoft Office 2010 Issue

Kopite_21Kopite_21 Member Posts: 194 ■■■□□□□□□□
in Off-Topic
[FONT=&quot]Good Morning All,[/FONT]
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[FONT=&quot]I have a little issue with emails saved in the drafts and was wondering if anyone can assist.[/FONT]
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[FONT=&quot]Basically if i compose an email and save this it will show in my "Drafts" but once I am ready to send this email it is meant to move from my "Drafts into my "Sent" box but this just does not happen it stays in the "Drafts" Folder[/FONT]
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[FONT=&quot]Does anyone know how I can resolve this as I've Googled the hell out of it but cannot find anything of relevance?[/FONT]
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[FONT=&quot]Thanks in advance[/FONT]
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[FONT=&quot]Rob[/FONT]
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Comments

  • PhalanxPhalanx Member Posts: 331 ■■■□□□□□□□
    This may be a silly question, and I apologise, but the helpdesk troubleshooter in me won't die. ;) You are clicking "Send" once the item is ready to send, right?
    Client & Security: Microsoft 365 Modern Desktop Administrator Associate | MCSE: Mobility
    Server & Networking: MCSA: Windows Server 2016 | MTA: Networking Fundamentals
    Data Privacy & Project/Service Management: PECB GDPR DPO/Practitioner | ITIL 2011: Foundation | CompTIA Project+
    Currently Studying: Microsoft 365 Enterprise Administrator Expert
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  • Kopite_21Kopite_21 Member Posts: 194 ■■■□□□□□□□
    Lol. Yes, once it's sent the email dosen't move from the drafts to sent items. Also the recipient confirms they have received it.
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  • PhalanxPhalanx Member Posts: 331 ■■■□□□□□□□
    Ah, so it is sending, just not moving to the Outbox.

    Do you have any addins? Have you tested this in safe mode?
    Client & Security: Microsoft 365 Modern Desktop Administrator Associate | MCSE: Mobility
    Server & Networking: MCSA: Windows Server 2016 | MTA: Networking Fundamentals
    Data Privacy & Project/Service Management: PECB GDPR DPO/Practitioner | ITIL 2011: Foundation | CompTIA Project+
    Currently Studying: Microsoft 365 Enterprise Administrator Expert
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  • Kopite_21Kopite_21 Member Posts: 194 ■■■□□□□□□□
    Hi,

    Not tested this in safe mode yet. What am I looking for if I need to disable a addin?
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  • PhalanxPhalanx Member Posts: 331 ■■■□□□□□□□
    So run the program in safe mode. If that works, then look to disable all add-ins and add them one by one. When the problem reoccurs, that's your add-in that's causing the problem.
    Client & Security: Microsoft 365 Modern Desktop Administrator Associate | MCSE: Mobility
    Server & Networking: MCSA: Windows Server 2016 | MTA: Networking Fundamentals
    Data Privacy & Project/Service Management: PECB GDPR DPO/Practitioner | ITIL 2011: Foundation | CompTIA Project+
    Currently Studying: Microsoft 365 Enterprise Administrator Expert
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  • NetworkingStudentNetworkingStudent Member Posts: 1,407 ■■■■■■■■□□
    Kopite_21 wrote: »
    Hi,

    Not tested this in safe mode yet. What am I looking for if I need to disable a addin?


    How To Disable / Remove Outlook 2010 Add-in
    When one door closes, another opens; but we often look so long and so regretfully upon the closed door that we do not see the one which has opened."

    --Alexander Graham Bell,
    American inventor
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  • Params7Params7 Member Posts: 254
    This seems to be talking about the same issue.
    https://answers.microsoft.com/en-us/msoffice/forum/msoffice_outlook/sent-messages-remain-in-drafts-folder/db95c644-1463-4e52-9c09-77b5d41abf1d
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  • Kopite_21Kopite_21 Member Posts: 194 ■■■□□□□□□□
    Hi Params7,

    I think this has resolved the issue. Will confirm in the next 24 hours.

    Thank you guys for your assistance.
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