Internet Explorer Issue

Kopite_21Kopite_21 Member Posts: 194 ■■■□□□□□□□
Good Afternoon Guys,

I am wondering if anyone has come across the following error and how to fix this. The one fix I have tried is to Reset Internet Explorer Settings but this does not seem to resolve the issue.


Description:
A problem caused this program to stop interacting with Windows.

Problem signature:
Problem Event Name: AppHangB1
Application Name: iexplore.exe
Application Version: 11.0.9600.18698
Application Timestamp: 59189c94
Hang Signature: 6798
Hang Type: 131072
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 2057
Additional Hang Signature 1: 6798d8cdf39b7474a93d99beff362639
Additional Hang Signature 2: 861a
Additional Hang Signature 3: 861a41eb6cd18ceb60032d67eb589a64
Additional Hang Signature 4: 6798
Additional Hang Signature 5: 6798d8cdf39b7474a93d99beff362639
Additional Hang Signature 6: 861a
Additional Hang Signature 7: 861a41eb6cd18ceb60032d67eb589a64


Thanks in advance.

Rob

Comments

  • labscloudlabscloud Member Posts: 137 ■■□□□□□□□□
    First solution, ditch Internet Explorer for just about anything else.
  • scaredoftestsscaredoftests Security +, ITIL Foundation, MPT, EPO, ACAS, HTL behind youMod Posts: 2,781 Mod
    use another browser.
    Never let your fear decide your fate....
  • ITSpectreITSpectre Member Posts: 1,040 ■■■■□□□□□□
    What website or URL are you trying to access?
    is this a work PC or your personal PC?
    can you access the URL or what your trying to do on a different browser ex Chrome or firefox?
    Have you checked the Internet settings in IE according to your proxy settings?
    What is the URL to the site or place you are trying to access??
    In the darkest hour, there is always a way out - Eve ME3 :cool:
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  • Kopite_21Kopite_21 Member Posts: 194 ■■■□□□□□□□
    financial Website (Various)
    It's a work PC
    Yes can access in different Browsers
    Have you checked the Internet settings in IE according to your proxy settings? - Bypasses the proxy server

    Thank you in advance
  • scaredoftestsscaredoftests Security +, ITIL Foundation, MPT, EPO, ACAS, HTL behind youMod Posts: 2,781 Mod
    compatibility mode ..check settings if you must use IE. Also java can play a culprit in this as well....do you have the latest?
    Never let your fear decide your fate....
  • shochanshochan Member Posts: 963 ■■■■■■■□□□
    You can uninstall IE under Programs & Features - Turn Windows features on or off...then reboot, then reinstall it...then apply all IE patches & try again. Make sure all add ons are disabled. Try it in safe mode w/networking too.
    2021 Goal ~ OSCP

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  • p@r0tuXus[email protected] Member Posts: 532 ■■■■□□□□□□
    Is this the only site that doesn't work on the browser? ITSpectre, Scaredoftests, and Shochan all had good ideas. Sounds like pretty typical troubleshooting things to check. It also looks like the IE version is one of the newest, while your Windows 7 version has been around for a minute. If none of the above ideas works, I suppose you could consider checking your OS for updates.
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  • ITSec14ITSec14 Member Posts: 399 ■■■□□□□□□□
    Path of least resistance...use a better browser
  • NetworkingStudentNetworkingStudent Member Posts: 1,407 ■■■■■■■■□□
    Kopite_21 wrote: »
    Good Afternoon Guys,

    I am wondering if anyone has come across the following error and how to fix this. The one fix I have tried is to Reset Internet Explorer Settings but this does not seem to resolve the issue.


    Description:
    A problem caused this program to stop interacting with Windows.

    Problem signature:
    Problem Event Name: AppHangB1
    Application Name: iexplore.exe
    Application Version: 11.0.9600.18698
    Application Timestamp: 59189c94
    Hang Signature: 6798
    Hang Type: 131072
    OS Version: 6.1.7601.2.1.0.256.48
    Locale ID: 2057
    Additional Hang Signature 1: 6798d8cdf39b7474a93d99beff362639
    Additional Hang Signature 2: 861a
    Additional Hang Signature 3: 861a41eb6cd18ceb60032d67eb589a64
    Additional Hang Signature 4: 6798
    Additional Hang Signature 5: 6798d8cdf39b7474a93d99beff362639
    Additional Hang Signature 6: 861a
    Additional Hang Signature 7: 861a41eb6cd18ceb60032d67eb589a64


    Thanks in advance.

    Rob

    https://www.sevenforums.com/tutorials/89919-troubleshooting-internet-explorer-issues.html

    You might have issues with Internet Explorer like not opening or crashing often not loading pages etc. Here are few troubleshooting steps that you can do to fix certain issue.

    1. The first step which always you could try is to disable the add-ons and see if that works or fix the problem that you have with IE.

    Start | Under search | Internet Explorer (No Add-ons)

    It will open the Internet Explorer without any add-ons then see if you have the same problem. If that fixes it then next thing is to enable the add-ons one by one to find the culprit.

    a. Click the Tools button, and then click Manage Add-ons.
    b. Under Show, click All add-ons.
    c. Click the add-on you want to disable, and then click Disable

    2. To delete ActiveX controls

    1.Open Internet Explorer by clicking the Start button , and then clicking Internet Explorer.
    2.Click the Tools button, and then click Manage Add-ons.
    3.Under Show, click Downloaded controls to display all ActiveX controls.
    4.Click the ActiveX control you want to delete, and then click More information.
    5.In the More Information dialog box, click Remove.

    3. Next steps which used to fix almost all the issues with Internet Explorer is to reset the Intenet explorer to Default Settings

    1. Close any Internet Explorer or Windows Explorer windows that are currently open.
    2. Open Internet Explorer by clicking the Start button , and then clicking Internet Explorer.
    3. Click the Tools button, and then click Internet Options.
    4. Click the Advanced tab, and then click Reset.
    5. Select the Delete personal settings check box if you would like to remove browsing history, search providers, Accelerators, home pages, and InPrivate Filtering data.
    6. In the Reset Internet Explorer Settings dialog box, click Reset.
    7. When Internet Explorer finishes applying default settings, click Close, and then click OK.
    8. Close Internet Explorer.

    Your changes will take effect the next time you open Internet Explorer.

    OR

    You could use Mircosoft Fixit Tool to do it for you.

    *

    Click this link to download it Reset Internet Explorer settings

    Note: This will delete personal settings, some webpages that rely on previously stored cookies, form data, passwords, or previously installed browser add-ons might not work correctly. Resetting Internet Explorer's settings is not reversible.

    4. IE is slow to start and/or open new tabs check this article this should help to fix most of the performace issues Unshackling IE8 Performance - EricLaw's IEInternals - Site Home - MSDN Blogs

    5. Video freezes or crashes in Internet Explorer or Windows programs

    Follow this article Video freezes or crashes in Internet Explorer or Windows programs

    6. Often connection problems are caused by malformed winsock entries and invalid LSPs (Layered Service Providers). LSP entries are responsible for managing your inbound and outbound internet traffic.

    Start | CMD | Right Click and Run as Administrator

    netsh winsock reset catalog (resets winsock entries)
    netsh int ip reset reset.log (resets TCP/IP stack)

    Reboot the System then Test it.

    7. Quite frequently, internet connection problems can be traced to a corrupted DNS cache. Resetting or Flushing this cache is an easy fix to many of these problems

    Start | CMD | Right Click and Run as Administrator

    ipconfig /flushdns
    ipconfig /release
    ipconfig /renew


    8. I found a Batch File created by an MVP Kai Schätzl Internet Explorer FAQ - Repair IE8 (IE7)

    Then see if you can connect to any websites.
    When one door closes, another opens; but we often look so long and so regretfully upon the closed door that we do not see the one which has opened."

    --Alexander Graham Bell,
    American inventor
  • Kopite_21Kopite_21 Member Posts: 194 ■■■□□□□□□□
    Thanks for the info guys
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