Internet Explorer Issue

Good Afternoon Guys,

I am wondering if anyone has come across the following error and how to fix this. The one fix I have tried is to Reset Internet Explorer Settings but this does not seem to resolve the issue.

Description:
A problem caused this program to stop interacting with Windows.

Problem signature:
Problem Event Name: AppHangB1
Application Name: iexplore.exe
Application Version: 11.0.9600.18698
Application Timestamp: 59189c94
Hang Signature: 6798
Hang Type: 131072
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 2057
Additional Hang Signature 1: 6798d8cdf39b7474a93d99beff362639
Additional Hang Signature 2: 861a
Additional Hang Signature 3: 861a41eb6cd18ceb60032d67eb589a64
Additional Hang Signature 4: 6798
Additional Hang Signature 5: 6798d8cdf39b7474a93d99beff362639
Additional Hang Signature 6: 861a
Additional Hang Signature 7: 861a41eb6cd18ceb60032d67eb589a64

Thanks in advance.

Rob

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Comments

labscloud

First solution, ditch Internet Explorer for just about anything else.

scaredoftests

use another browser.

ITSpectre

What website or URL are you trying to access?
is this a work PC or your personal PC?
can you access the URL or what your trying to do on a different browser ex Chrome or firefox?
Have you checked the Internet settings in IE according to your proxy settings?
What is the URL to the site or place you are trying to access??

Kopite_21

financial Website (Various)
It's a work PC
Yes can access in different Browsers
Have you checked the Internet settings in IE according to your proxy settings? - Bypasses the proxy server

Thank you in advance

scaredoftests

compatibility mode ..check settings if you must use IE. Also java can play a culprit in this as well....do you have the latest?

shochan

You can uninstall IE under Programs & Features - Turn Windows features on or off...then reboot, then reinstall it...then apply all IE patches & try again. Make sure all add ons are disabled. Try it in safe mode w/networking too.

p@r0tuXus

Is this the only site that doesn't work on the browser? ITSpectre, Scaredoftests, and Shochan all had good ideas. Sounds like pretty typical troubleshooting things to check. It also looks like the IE version is one of the newest, while your Windows 7 version has been around for a minute. If none of the above ideas works, I suppose you could consider checking your OS for updates.

ITSec14

Path of least resistance...use a better browser

NetworkingStudent

Kopite_21 wrote: »

Good Afternoon Guys,

I am wondering if anyone has come across the following error and how to fix this. The one fix I have tried is to Reset Internet Explorer Settings but this does not seem to resolve the issue.

Description:
A problem caused this program to stop interacting with Windows.

Problem signature:
Problem Event Name: AppHangB1
Application Name: iexplore.exe
Application Version: 11.0.9600.18698
Application Timestamp: 59189c94
Hang Signature: 6798
Hang Type: 131072
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 2057
Additional Hang Signature 1: 6798d8cdf39b7474a93d99beff362639
Additional Hang Signature 2: 861a
Additional Hang Signature 3: 861a41eb6cd18ceb60032d67eb589a64
Additional Hang Signature 4: 6798
Additional Hang Signature 5: 6798d8cdf39b7474a93d99beff362639
Additional Hang Signature 6: 861a
Additional Hang Signature 7: 861a41eb6cd18ceb60032d67eb589a64

Thanks in advance.

Rob

https://www.sevenforums.com/tutorials/89919-troubleshooting-internet-explorer-issues.html

You might have issues with Internet Explorer like not opening or crashing often not loading pages etc. Here are few troubleshooting steps that you can do to fix certain issue.

1. The first step which always you could try is to disable the add-ons and see if that works or fix the problem that you have with IE.

Start | Under search | Internet Explorer (No Add-ons)

It will open the Internet Explorer without any add-ons then see if you have the same problem. If that fixes it then next thing is to enable the add-ons one by one to find the culprit.

a. Click the Tools button, and then click Manage Add-ons.
b. Under Show, click All add-ons.
c. Click the add-on you want to disable, and then click Disable

2. To delete ActiveX controls

1.Open Internet Explorer by clicking the Start button , and then clicking Internet Explorer.
2.Click the Tools button, and then click Manage Add-ons.
3.Under Show, click Downloaded controls to display all ActiveX controls.
4.Click the ActiveX control you want to delete, and then click More information.
5.In the More Information dialog box, click Remove.

3. Next steps which used to fix almost all the issues with Internet Explorer is to reset the Intenet explorer to Default Settings

1. Close any Internet Explorer or Windows Explorer windows that are currently open.
2. Open Internet Explorer by clicking the Start button , and then clicking Internet Explorer.
3. Click the Tools button, and then click Internet Options.
4. Click the Advanced tab, and then click Reset.
5. Select the Delete personal settings check box if you would like to remove browsing history, search providers, Accelerators, home pages, and InPrivate Filtering data.
6. In the Reset Internet Explorer Settings dialog box, click Reset.
7. When Internet Explorer finishes applying default settings, click Close, and then click OK.
8. Close Internet Explorer.

Your changes will take effect the next time you open Internet Explorer.

OR

You could use Mircosoft Fixit Tool to do it for you.

*

Click this link to download it Reset Internet Explorer settings

Note: This will delete personal settings, some webpages that rely on previously stored cookies, form data, passwords, or previously installed browser add-ons might not work correctly. Resetting Internet Explorer's settings is not reversible.

4. IE is slow to start and/or open new tabs check this article this should help to fix most of the performace issues Unshackling IE8 Performance - EricLaw's IEInternals - Site Home - MSDN Blogs

5. Video freezes or crashes in Internet Explorer or Windows programs

Follow this article Video freezes or crashes in Internet Explorer or Windows programs

6. Often connection problems are caused by malformed winsock entries and invalid LSPs (Layered Service Providers). LSP entries are responsible for managing your inbound and outbound internet traffic.

Start | CMD | Right Click and Run as Administrator

netsh winsock reset catalog (resets winsock entries)
netsh int ip reset reset.log (resets TCP/IP stack)

Reboot the System then Test it.

7. Quite frequently, internet connection problems can be traced to a corrupted DNS cache. Resetting or Flushing this cache is an easy fix to many of these problems

Start | CMD | Right Click and Run as Administrator

ipconfig /flushdns
ipconfig /release
ipconfig /renew

8. I found a Batch File created by an MVP Kai Schätzl Internet Explorer FAQ - Repair IE8 (IE7)

Then see if you can connect to any websites.

Kopite_21

Thanks for the info guys