I have a new position on site no remote.

shodown

The client is located in Washington, DC. The ideal candidate will have a deep knowledge of VoiP systems, have the ability to enter into an enterprise level system and contribute in a meaningful way from the outset. We are seeking team player who is able to work effortlessly with others to accomplish the customer’s goals.
Responsibilities:

• Design, staging, configuration, implementation, and support for VoIP installations.
• Perform troubleshooting of complex VoIP and IP telephony issues.
• Support existing infrastructure of Cisco Voice Adds, Moves, and Changes to Voice Gateways, CTI Agent, T1s, and Call Routing.
• Support the day-to-day VoIP related service requests, escalations, and troubleshooting. The contractor shall maintain, modify and improve an existing UCCX scripts. Develop and create new UCCX script.
• Design and configure dial plan with calling restrictions by using a combination of calling search spaces, partitions, translation patterns, dial-peers, translation rules and translation profiles.
• Configure and implement voice gateways (H323/MGCP/SIP), SRST for remote sites, CUCM and CUE distributed design.
• Maintain VoIP systems configuration backup and restore.
• Upgrade UC software and security patch.
• Work with security team for vulnerability and security compliance.
• Monitor incident activity to identify, investigate and avoid potential service escalations.
• Involvement with a future IP telephony system upgrade and migration project.
• Create expert level solution documentation, user guides, schematics and standard operating procedures.
• Document and maintain VoIP infrastructure policies, procedures, and other documentation.
• Hands-on experience installing, upgrading and maintaining Cisco Unified Communications products such as Call manager (Ver. 8.x/9.x/10.x), unity (Ver. 8.x/9.x/10.x), UCCX/Contact Center and call manager express/express unity.
• Hands on experience with Cisco Routers and Switches
• Experience with Cisco emergency responder and configuration VOIP systems forE911
• Experience with integrating VoIP, Cisco Jabber, Cisco telepresence products and Microsoft collaboration applications such as Lync or Skype for business.
• Experience with installing and upgrading Cisco voice gateways
• Proven ability to maintain accurate logs of troubles isolation and repair efforts and escalate/communicate issues to management as needed
• Ability to deliver on multiple complex high priority projects and initiatives within scope, budget, and timeline
• Thorough understanding of telecommunications theory and voice communications

Education & Experience:

• Minimum of 5+ years of VoiP Networking/engineering and/or Administration experience on an enterprise level.
• ITIL V3 foundations certification preferred (Not Required)
• CCNP Collab or CCNP voice preferred

Clearance Requirement:
Public Trust or the ability to obtain and maintain a Public Trust clearance. (Applicants selected will be subject to a government security investigation and must meet eligibility requirements for access to classified information. Accordingly, U.S. Citizenship is required.)



You can reach me at tbattlehunt@zobosolutions.com

Legacy User

Out of curiosity why don't you add CCNP Collaboration to the education as well? Depending on how this role is advertised (recruiter or whatever) anyone with a CCNP Collaboration wouldn't make it through the filter.

shodown

Thanks for the TIP. I'll update it. I do look at every resume that comes in without a filter. For whatever reason, I don't get many resumes's for voice positions

Legacy User

Did you reach out to recruiters? They can do the leg work for you and entice candidates that may/may not be passively looking. I'm not looking but get about 10 emails a day with the salary information for different roles that get me thinking hmmm maybe..lol.