The client is located in Washington, DC. The ideal candidate will have a deep knowledge of VoiP systems, have the ability to enter into an enterprise level system and contribute in a meaningful way from the outset. We are seeking team player who is able to work effortlessly with others to accomplish the customer’s goals.
Responsibilities:
- Design, staging, configuration, implementation, and support for VoIP installations.
- Perform troubleshooting of complex VoIP and IP telephony issues.
- Support existing infrastructure of Cisco Voice Adds, Moves, and Changes to Voice Gateways, CTI Agent, T1s, and Call Routing.
- Support the day-to-day VoIP related service requests, escalations, and troubleshooting. The contractor shall maintain, modify and improve an existing UCCX scripts. Develop and create new UCCX script.
- Design and configure dial plan with calling restrictions by using a combination of calling search spaces, partitions, translation patterns, dial-peers, translation rules and translation profiles.
- Configure and implement voice gateways (H323/MGCP/SIP), SRST for remote sites, CUCM and CUE distributed design.
- Maintain VoIP systems configuration backup and restore.
- Upgrade UC software and security patch.
- Work with security team for vulnerability and security compliance.
- Monitor incident activity to identify, investigate and avoid potential service escalations.
- Involvement with a future IP telephony system upgrade and migration project.
- Create expert level solution documentation, user guides, schematics and standard operating procedures.
- Document and maintain VoIP infrastructure policies, procedures, and other documentation.
- Hands-on experience installing, upgrading and maintaining Cisco Unified Communications products such as Call manager (Ver. 8.x/9.x/10.x), unity (Ver. 8.x/9.x/10.x), UCCX/Contact Center and call manager express/express unity.
- Hands on experience with Cisco Routers and Switches
- Experience with Cisco emergency responder and configuration VOIP systems forE911
- Experience with integrating VoIP, Cisco Jabber, Cisco telepresence products and Microsoft collaboration applications such as Lync or Skype for business.
- Experience with installing and upgrading Cisco voice gateways
- Proven ability to maintain accurate logs of troubles isolation and repair efforts and escalate/communicate issues to management as needed
- Ability to deliver on multiple complex high priority projects and initiatives within scope, budget, and timeline
- Thorough understanding of telecommunications theory and voice communications
Education & Experience:
- Minimum of 5+ years of VoiP Networking/engineering and/or Administration experience on an enterprise level.
- ITIL V3 foundations certification preferred (Not Required)
- CCNP Collab or CCNP voice preferred
Clearance Requirement:
Public Trust or the ability to obtain and maintain a Public Trust clearance. (Applicants selected will be subject to a government security investigation and must meet eligibility requirements for access to classified information. Accordingly, U.S. Citizenship is required.)
You can reach me at
tbattlehunt@zobosolutions.com
