Started my new position as a Help Desk Technician for an MSP almost 2 weeks ago, and I'm trying to figure out the best way to improve from here. I've had an ambitious idea that I could make SysAdmin in 2-3 years, although it would just be a formality, since everybody kind of just does everything around here.
Since things are a bit chaotic around here, I'm not quite sure where to go. What I mean is that this MSP has kind of served as a "quick fix" where someone calls in and they get a direct solution to their problems. They are currently in the process of outsourcing their Help Desk to a separate location that specializes in this, so we'd expect maybe 20 people to do nothing but handle the phone calls for our sites and do Tiers 1-3 support.
I realize certs don't necessarily mean you can do the job, as none of my certs thus far(the basic 3 CompTIA) have helped me actually resolve any tickets. However I have been told that assignment to higher duties such as System Analyst or SysAdmin wouldn't necessarily be restricted by the number of years my ass occupies a seat, but rather aptitude. So it does kind of make me want to put in 60-80 hours a week into getting better at my job and more.
I figure if I manage to get something like an MCSA Windows Server 2016 it would be a clear signal that I've familiarized myself with the material and I'm ready and willing to take a shot at it.
Although I don't know if waiting to see what the situation is might also be a prudent decision. Since we're offloading much of the Help Desk to another State(still in the US), I would think putting time and effort into learning how to administer Office 365 might be of limited use if it's all going to be out of our hands in 6 months.
I also don't know if anyone has a favorite go-to for training. I generally find that videos are good for a brief taste, but I won't learn much from watching them alone (plus I don't pay much attention to instructional videos). Books are good for in-depth delving into a topic, but it's not exactly experience. I generally find that actually doing a task in a manner that you will actually have to in a real situation (i.e. labs) is the best way to gain experience, but the labs have to be realistic (I'm thinking OSCP here).