Resume and Cover Letter

Below it job role. Just messy and not professional, please work your magic

o Using software such as SimPro (cloud management software) to access and resolve client issues.
o Assisting Telecommunications Technicians with the installation, configuration of Samsung PBX systems, VoIP technologies and IP telephony.
o Setting up new customer systems
o Relocation of existing systems
o Maintaining Samsung PBX systems
o Call and ring plans
o DID ringing
o Call forwarding
o Licence upgrades
o Setting up voicemail
o Programming, configuring, and troubleshooting network connectivity and wireless access for Local and remote PBX systems
o VPN access
o RDP access
o Team Viewer
o DNS addresses
o Static IP addressing
o The use of Command line
o Ipconfig
o Trace routes
o ARP
o NetStat
o Ping
o Diskpart
o Installation and relocation of network peripherals
o Relocation of routers, switches
o Cat 5 Cabling.
o Local IT support
o Issuing and repairing hardware.
o Office 365
o Cable management .

• The use of ITIL (incident. Problem, change and configuration management) to
resolve end user issues via ServiceNow.
• Assisting users with the installation, configuration and ongoing desktops,
equipment and software.
• Setting up new users
• Building Engineer, Designer and CAD specified machines
• Configure, test, and troubleshoot network connectivity and wireless access for
local and remote computers or devices
- VPN access
- RDP access
- 4G wireless devices
• Active Directory
- Enable/ disable user accounts
- Creating security groups
- Assigning security permissions
- Distribution lists
• Microsoft Exchange & Office365
- User mailboxes, meeting rooms
- User and mailbox permissions
- Configuring SMTP/ SIP addresses
- O365 Licensing
• The use of PowerShell
- Migrating users over from BTOC to O365
- Create mailboxes
- Assigning user permissions
• Maintaining phone systems via the Cisco Unified Admin Portal
- User settings
- Voicemail setup
- Configuring phone numbers
• Installation and relocation of network peripherals
- Relocation of network switches
- Cable patching
- WAP installations

johndoee

The people that hate seeing bullets on a resume will be here in a few hours to talk about those.

Are you kidding me? Get rid of the bullets. It just shows laziness. Write a few paragraphs of what you do. How many users did you support? When you used PowerShell, what did you do? ETC. Ugh, I need a drink already..

EANx

Ditto, get rid of the bullets, write in complete sentences. If you have more than 3-4 bullets, you have enough to write with.

Hard to tell what's appropriate when we don't know the level of role you're going for.

You're going to list "ping", "static IP addressing" and "ARP" as skills? Really? Get rid of the fluff.

malachi1612

Interesting....here in the UK and Europe we are encourged to use bullet points because recuriters dont want to see a giant page of words.

I was told this about my CV/Resume from a recruiter.

You should consider using a few more bullet points to increase the impact to the employer. If employers see too many long sections of text, they might find it difficult to zero in on the most crucial information. The size and type of bullets should also be taken into account. Although seemingly minor, the visual impact of a CV is the key to ensuring that an employer will read it thoroughly.

Must be different for you all in the Amercian regions.

EANx

A well written resume has neither a wall of text or a wall of bullets. It's hard to find applicable data in either. Bullets have their place and are really good at punctuating important things. But when everything is important, nothing is. I've hired in Europe (not the UK), the key isn't the location, it's ensuring the hiring manager can easily read the resume, which a wall of bullets makes difficult.

cyberguypr

Ugh! The one and only purpose, by definition, of a bullet is to highlight particular items of interest. Guess what happes when you bullet everything. Absolutely nothing stands out. If that works in some countries, that’s another story.

In the example above, nothing is achieved by bulleting such basic things as ping, arp, etc.

OP, the way we work here is empowering people. Have a shot at your own resume, post it in word format, we provide feedback. A lot gets lost in plaintext with no formatting.

Thanks guys for your input.

Different countries use different formats, just seeing where are you guys from? (Sorry cant see on my phone)

USA, here. I am sorry, but that format does not have any information that gains insight to your experience. I don't care what country you are from.

shochan

johndoee wrote: »

Send me $3,500 US Dollars and I will see what I can do..

X^D

good stuff!

So write in sentences then? I want to change as I know this is messy .

Funny thing is I have used this style for a while and I've never been shy of an interview etc, I'm always having employers ring me about a job ive applied for, however, this is in Australia and Europe.

Yes, write in sentences (a few paragraphs).

paul78

malachi1612 wrote: »

Interesting....here in the UK and Europe we are encourged to use bullet points because recuriters dont want to see a giant page of words.

Interesting comment. And it made me think - I actually think it makes a lot of sense. I wonder if based on the position, one form may work better than another. For example -- for a job where hundreds of resumes may need to be reviewed, would having a bullet-ed resume be better since the reader will see and retain snippets more effectively.

@OP - since you mentioned you are in Europe - perhaps you may want to stick with the resume convention that hiring managers are more used to. I think that the key comment is that if you can highlight accomplishments vs simply a list of what you know - it may have more impact.

networker050184

malachi1612 wrote: »

Interesting....here in the UK and Europe we are encourged to use bullet points because recuriters dont want to see a giant page of words.

Definitely encouraged in the US as well. Some people just don't like them.

I use a mix. I write paragraphs for my roles and responsibilities of each position. I use bullets to highlight what I accomplished that brought some kind of value to the stakeholders. This is what most hiring managers want to see anyway, less about what your job description is and more of how you made a positive difference while there.
Nothing will stand out if everything is just paragraphs or just bullets. Bullets are for emphasize and grabbing attention, thus if only bullets are used, it defeats the purpose.
Every professional CV writer I have used since the 1990s have always used a mix of bullets and paragraphs, from the $99 ones up to the ones costing hundreds of dollars.

bowmatty wrote: »

• The use of ITIL (incident. Problem, change and configuration management) to
resolve end user issues via ServiceNow.
• Assisting users with the installation, configuration and ongoing desktops,
equipment and software.
• Setting up new users
• Building Engineer, Designer and CAD specified machines
• Configure, test, and troubleshoot network connectivity and wireless access for
local and remote computers or devices
- VPN access
- RDP access
- 4G wireless devices
• Active Directory
- Enable/ disable user accounts
- Creating security groups
- Assigning security permissions
- Distribution lists
• Microsoft Exchange & Office365
- User mailboxes, meeting rooms
- User and mailbox permissions
- Configuring SMTP/ SIP addresses
- O365 Licensing
• The use of PowerShell
- Migrating users over from BTOC to O365
- Create mailboxes
- Assigning user permissions
• Maintaining phone systems via the Cisco Unified Admin Portal
- User settings
- Voicemail setup
- Configuring phone numbers
• Installation and relocation of network peripherals
- Relocation of network switches
- Cable patching
- WAP installations

Although I am able to see the information that gains insight to your experience, this seems excessive use of bullets just the same. And many of the items are fluff. If you put down Windows Servers as experience, to me that presumes you already know Active Directory, DNS, DHCP, GPO, RDP, and so on. Likewise if you put down network administration as experience, that presumes you know IOS, TCP/IP, ARP, ipconfig, traceroute, and so on. No need to list them separately. The only exception is, if the job you are applying for seems to emphasize any of those specifically, and you don't have access to the hiring manager, then maybe list them somewhere to get past ATS filters.

Edited the job descriptions, looking better, however still finding it hard to word. Your advice would be much appreciated?

Position Overview:
Working forSamsung Communications as a VoIP Engineer, configuring Samsung proprietary PBX systems in a managed services environment. Remotely and locallyassisting customers with configurations and troubleshooting.
Responsibilities:
o Using SimPro service management softwareto access and resolve client issues.
o Assisting Telecommunications Technicians with theinstallation, configuration of Samsung PBX systems, VoIP technologies and IPtelephony.
o Maintaining Samsung PBX systems
- Call and ring plans
- DID ringing
- Call forwarding
- Setting up voicemail
- Licence upgrades
o Providing Level 2 IT Support
o Remotely accessing customer PBX systems via VPN, RDPprotocols.
o Installation and relocation of network peripherals

PositionOverview:
Employed by WorleyParsons as an ICT SupportEngineer for the mining and resource sector in Brisbane CBD, supporting IT foraround 250 employees.

Responsibilities:
o The use of ITIL to resolve end user issues viaServiceNow.
o Assisting users with the installation, configuration andongoing desktops, equipment and software.
o Configure, test, and troubleshoot network connectivityand wireless access for local and remote computers or devices
o Windows Servers
o Microsoft Exchange & Office365
o The use of PowerShell for migration
o Maintaining phone systems via the Cisco Unified AdminPortal
o Installation, relocation and consolidation of networkperipherals
o Relocation of network switches
o Cable patching
o WAP installations

Please get rid of the bullets. Why can't you just put it all in actual sentences? Do you have a hatred for sentences/paragraphs? ACK! Save the bullets for a cover(or summary letter).

Write for example: Among my responsibilities were/are...I used ITIL to resolve users issues using ServiceNow...

You're not supposed to use personal pronouns on a resume/CV, since the reader knows it is a document about you, personal pronouns are fluff and redundant.

Although I do not have the same distaste about bullets as scaredoftests so energetically expresses, I do feel if you use bullets on your resume, they should be get specific achievements or accomplishments to stand out, and not your roles and responsibilities. Use bullets to make the things you did that improved your work area stand out - and if at all possible in anyway, quantify your results.

Just put your roles into a paragraph, each bullet a sentence. For the PBX that has sub-bullets, I would put like this:
"Maintaining Samsung PBX systems including call and ring plans, DID ringing, call forwarding, setting up voicemail, and license upgrades."

However, again, unless you need to get through ATS filters, when I see someone who lists PBX experience, I presume that includes the sub-tasks involved so listing out strikes me as redundant. In you case you probably can easily fit on two pages or even one page, but for my work experience, it is an effort of will to condense my CV to a single page, but removing individual protocols helps a lot.

networker050184

scaredoftests wrote: »

Please get rid of the bullets. Why can't you just put it all in actual sentences? Do you have a hatred for sentences/paragraphs? ACK! Save the bullets for a cover(or summary letter).

Write for example: Among my responsibilities were/are...I used ITIL to resolve users issues using ServiceNow...

I strongly disagree with this. Definitely a place for bullets on a resume.

Personally I use a few sentences to describe the position then use bullets to highlights major accomplishments or duties I really want to stand out.

When I read a resume I'm scanning first. When I get a giant wall of paragraphs it's hard to scan the important points first and usually end up just glossing over it.

In addition: Get rid of Position Overview.

cyberguypr

+1 on networker’s comment.

shochan

Has anyone stepped into the future & created a video resume? Perhaps putting a link to it on your traditional resume?

shochan wrote: »

Has anyone stepped into the future & created a video resume? Perhaps putting a link to it on your traditional resume?

The future is now lol. Video resumes have been around for a while, I know of some going back to the early 2000s which means it goes back even further.
Anyway, I haven't yet. If I ever do decide to do a video resume, it will be a professional production, not me sitting in front of a cellphone (or more outdated, a webcam) talking in to it.

No way, yet for me having a video resume. I would probably stop mid-stream and yell at my dog or something.