How is that even an acceptable wage?

"Technical Support I

compensation: Starting at $12/hr. or more - Depending on Experience
employment type: full-time
************ is a fast-paced **** based Internet Company that is excited to bring a reliable, punctual, and flexible support technician onto our team.

Responsibilities include, but are not limited to:
- Courteous phone support for customers experiencing technical difficulties
- Troubleshoot network connectivity problems with customer connections internally and externally
- E-mail troubleshooting (Outlook, Apple Mail, Thunderbird)
- Work with various brands of networking gear (training supplied)
- Program a variety of wireless gear for use in the field

A qualified candidate will possess knowledge of:
- A+, Net+ or CCNA,
- Basic Linux
- Windows 7, 8, 10 and Windows Server
- Mac OS X 10.6-10.12
- Basic Outlook, Thunderbird, and Apple Mail

Candidates who are bilingual in English and Spanish, have call center experience, a knack for computers, and a need to tinker are preferred.

This is a full-time position that requires weekend availability. Pay starts at $12/hour or more depending on experience. Other benefits include group health and dental insurance, vision compensation plan, 401k, Holiday Pay and Paid Time Off (PTO) following the introductory periods.

All conditional job offers are subject to a background check and a pre-employment drug/alcohol screening.

Great advancement opportunities; great place to learn! Please submit your resume in response to this posting for consideration."

I saw this last night, I applied last year to the same position, I did not have an interview per say, I had a 30 minute drive to fill out a "questionnaire" while dressed for an interview, and a talk with a supervisor who was not hiring staff, after hours in their conference room. It was very unprofessional. As I was told I would be meeting with one hiring personnel who was specifically named, and then get there and have some random supervisor be my proctor for a questionnaire. And I barely got to ask questions before shoo'ed out of the building.

What is the community in tech-exams thoughts on this?

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Comments

LordQarlyn

I guess supply and demand, but I'm not familiar with the going rates for tier one help desk jobs.

MeanDrunkR2D2

Depending on your area I'd expect something like that for pay with an entry level helpdesk role. If you are in a high COL area they can pound sand with that type of wage.

ReonBalisty

MeanDrunkR2D2 wrote: »

Depending on your area I'd expect something like that for pay with an entry level helpdesk role. If you are in a high COL area they can pound sand with that type of wage.

After so many interviews of the past 2 years (recently got my first IT job at a school district). I have seen in range from 15-20$ an hour for this area for entry level IT. My current role is paying me 18.00$ hourly. I know for a fact here in CA, that the wage for In and Out Employees is more than what they are offering for this IT job.

N7Valiant

I suppose it's an acceptable wage if you apply for the position knowing what it pays.

rsxwithslicks

It doesn't surprise me... You're in a more rural area of CA and I see wages going for the same rate in LA for entry level positions. I haven't lived in your part of CA but I bet its cheaper COL than LA. The question is how much does In&Out pay in your area?

Anonymouse

Helpdesk call center wages are kind of weird. I think around 2010-2011 I was making $18 an hour in a helpdesk. In Silicon Valley I interviewed for an IT support role for $75k-$80k a year so I assumed it was at least a senior desktop tech sometime in 2014. I went into the interview and found out it was a small helpdesk and it was only first level support. I turned 360 degrees and walked right out. This was for a county position. For reference I interviewed for another county position where the job description made it sound like a sysadmin role and the pay was around $90k starting but that was more of a second level desktop support sort of role and didn't actually sound very intersting.

ReonBalisty

rsxwithslicks wrote: »

It doesn't surprise me... You're in a more rural area of CA and I see wages going for the same rate in LA for entry level positions. I haven't lived in your part of CA but I bet its cheaper COL than LA. The question is how much does In&Out pay in your area?

It is cheaper than LA, but the Rural area I am in is still another 11% COL higher than other places that I have scope out for possible moves.

NetworkNewb

"Pay starts at $12/hour or more depending on experience."

I don't see this as being too crazy... Someone with zero experience and no degree trying to get their foot in IT... Not sure how much else you could expect

NetworkNewb

Anonymouse wrote: »

I turned 360 degrees and walked right out.

This made me smile

MeanDrunkR2D2

ReonBalisty wrote: »

After so many interviews of the past 2 years (recently got my first IT job at a school district). I have seen in range from 15-20$ an hour for this area for entry level IT. My current role is paying me 18.00$ hourly. I know for a fact here in CA, that the wage for In and Out Employees is more than what they are offering for this IT job.

With that being the case, good luck with them getting and keeping anyone remotely decent. Hell, they'd probably be lucky to have a day with full staff actually showing up. When you underpay that poorly that you can make more flipping burgers you won't attract anyone reliable or smart.

NetworkingStudent

ReonBalisty wrote: »

I saw this last night, I applied last year to the same position, I did not have an interview per say, I had a 30 minute drive to fill out a "questionnaire" while dressed for an interview, and a talk with a supervisor who was not hiring staff, after hours in their conference room. It was very unprofessional. As I was told I would be meeting with one hiring personnel who was specifically named, and then get there and have some random supervisor be my proctor for a questionnaire. And I barely got to ask questions before shoo'ed out of the building.

What is the community in tech-exams thoughts on this?

Looks like they want someone with call center exp, bilingual,and with cert knowledge. I think 12 is a little low,especially if they want someone with exp The local Walmart here in town is advertising stocking -warehouse positions starting at 11.50 an hour.

ITHokie

NetworkNewb wrote: »

This made me smile

LOL! I guess they walked out backwards.

paul78

Alright - I guess we are talking about DigitalPath in Chico, CA based on the job description. They look like a small rural ISP with 1.5 stars on Yelp and 1.8 stars on Google.

According to Crunchbase - they are a pretty small outfit of about 11-50 employees founded in 2002 with about $8.4MM in funding. The interesting thing about the reviews on Yelp is that many people say that the internet service is bad but the tech support people are very nice and friendly even thought they can't fix their problems.

Given that it's rural CA and for a pretty small company - perhaps $12/hr could be all they could afford.

jcundiff

I started in call center tech support/level 1 helpdesk 20 years ago at 10 dollars and hour in Kentucky so that seems fairly low to me

willieb

For a small rural business that's about right. A small ISP I know of in rural SE GA near me pays $15/hr for a Tier 2 position. And another one 30 miles away pays $12-$15 for Tier 1.