Is it Possible to skip Helpdesk and apply only to Desktop Experience role?

IT_helperIT_helper Posts: 11Registered Users ■■□□□□□□□□

So I just got my Comptia A+ recently. I have some questions.

Is it possible to skip Helpdesk technician and land a Desktop Support Technician role??

I want to apply only to Desktop Support Technician role.

What are my chances of landing a Desktop Support role with no experience?

Comments

  • EANxEANx Posts: 1,019Member ■■■■■■□□□□
    Depends on your experience and where you are. Someone who has been fixing computers for friends and family for years is more likely to skip the call center as will someone in a location with more demand than people. So you're more likely to skip it in the DC area than you would in Podunk Iowa.

    But yes, certainly possible.
  • IT_helperIT_helper Posts: 11Registered Users ■■□□□□□□□□

    Howdy Eanx! I have been fixing my friends and family windows base PC for years. 

    Building windows base computers is my favorite hobbies. I think I build 30-40 PC in my whole life.

    One time my friend needed 8 PC build for business need and I put together those PC for her.

    That sounds good right? If i have a job fixing PC for living my life would be very satisfying!

  • EANxEANx Posts: 1,019Member ■■■■■■□□□□
    As a hiring manager, that's the type of person I would want working on PCs. As you progress throughout your career, realize that passion for the work will sometimes help in an interview. For now, it's "I've built several dozen computers and helped people" while later it will be "I build a home lab to run VMware and several Windows/Linux servers".

    I will always hire passion over certs, passion makes coming to work enjoyable.
  • IT_helperIT_helper Posts: 11Registered Users ■■□□□□□□□□
    I appreciate your advice, thank you! :)
  • TechGuy215TechGuy215 CISSP, CEH, CHFI, CCNA: R&S, CCNA: Security, ITIL-F, LPIC-1, A+, Network+, Security+, Linux+, Projec Philadelphia, PAPosts: 404Member ■■■■□□□□□□
    edited November 2018
    Absolutely, they are both entry-level positions.  Help Desk generally requires a little more advanced soft skill set, in working with the end-user population. That being said, I've also seen Help Desk, System Analyst, Desktop Support, Support Technician, etc. all used interchangeably as well, so I think it depends on the actual organization as far as the duties you'll be responsible for.  Either way, good luck in your search!
    * Currently pursuing: PhD: Information Security and Information Assurance
    * Certifications: CISSP, CEH, CHFI, CCNA:Sec, CCNA:R&S, CWNA, ITILv3, VCA-DCV, LPIC-1, A+, Network+, Security+, Linux+, Project+, and many more...
    * Degrees: MSc: Cybersecurity and Information Assurance; BSc: Information Technology - Security; AAS: IT Network Systems Administration
  • LonerVampLonerVamp OSCP, GCFA, GWAPT, CISSP, OSWP, CCNA Cyber Ops, Sec+ Posts: 283Member ■■■■□□□□□□
    Just to add something quickly. I don't know the difference between Helpdesk Technician and Desktop Support Technician. I've used those terms and more quite interchangeably over the decades.

    Security Engineer/Analyst/Geek, Red & Blue Teams
    OSCP, GCFA, GWAPT, CISSP, OSWP, CCNA Cyber Ops, Sec+
    2019 goals: GWAPT, Linux+, SLAE (possible: SEC573, CCSP, Splunk F&PU)
  • EANxEANx Posts: 1,019Member ■■■■■■□□□□
    I've always seen deskside as someone that comes to visit you, helpdesk tries to solve the problem over the phone. Some organizations combine them, larger ones often have separate teams. My personal opinion is that deskside is the next step up from helpdesk.
  • tripleatriplea SSCP, MCP, MCTS, MSDST, Sec+, ITIL-Fv3, CCA, eJPT UKPosts: 173Member ■■■□□□□□□□
    with the likes of remote software I think in some cases they are now merged titles.
  • dspohnholtzdspohnholtz Posts: 6Registered Users ■■□□□□□□□□
    Like EANx points out, location is a big factor. I started in IT as a desktop support supervisor and I was able to do it because I live near a military base that had a huge need for skilled labor (Disclaimer: I did technical intelligence work in the Navy prior to this). If you are near a military base, I would suggest pursuing a Security+ certification since it opens up a lot of doors on the DoD side of the house. 
  • promethuschowpromethuschow Member Northern VA, NYCPosts: 156Member ■■■■□□□□□□
    It is very much possible, in your case being at the right location could be your biggest help. I personally don't see much differences between them, and have used those terms interchangeably over the years.
  • IT_helperIT_helper Posts: 11Registered Users ■■□□□□□□□□
    Thank you all. Your advice will be absorb in the greatest thanks ya'll!
  • yoba222yoba222 Posts: 926Member ■■■■■□□□□□
    In smaller companies the roles are combined.
    Obtained: A+ | Network+ | Security+ | CySA+ | PenTest+ | CAPM | eJPT | CCNA R&S | CCNA CyberOps | GCIH | LFCS
    2018: Virtual Hacking Labs
    2019: eCPPT &/or OSCP | CISSP
  • Moon ChildMoon Child Posts: 182Member ■■■□□□□□□□
    IT_helper said:

    So I just got my Comptia A+ recently. I have some questions.

    Is it possible to skip Helpdesk technician and land a Desktop Support Technician role??

    I want to apply only to Desktop Support Technician role.

    What are my chances of landing a Desktop Support role with no experience?

    Actually I been getting interviews with Recruiting firms like Robert Half and they have told me there are more openings for Desktop Technician and entry level Network Technician than for Helpdesk. They seemed to feel I would actually have an easier time getting hired in a role as an entry level Network Technician or Desktop Technician than at Helpdesk. Recruiters told me help desk phone support roles are not that many in my area, much harder to land, and would require relocating or a longer commute. So I told them ok I am open to Network Technician and Desktop Technician roles too. I probably will get some Cisco cert either CCENT or CCNA since I have had 3 different recruiters tell me they strongly recommend I pursue those certs.
    ... the world seems full of good men--even if there are monsters in it. - Bram Stoker, Dracula
  • Skyliinez92Skyliinez92 Level 99 Wizard Posts: 776Mod Mod
    Yes it is possible. I did exactly that, but you need to sell yourself on paper and in interviews. Employers will look around at experience and favour that from candidates, but if you can back up your profile and show that you're passionate about the role and tick a lot of their boxes, then it will help in your favour. Basically don't go in with your A+ and be like, "meh, I want to work in second line support".

    As some of the users have already said, you might even find a combined 1st/2nd line role and have the opportunity to progress within the company.
    There are 10 types of people in this world; those who understand binary and those who don't.
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