Exam no show on Pearson Vue site

in EC-Council
I was going to take the test and did not feel I was ready and cancelled the day before on their website. Or at least that is what I remember doing.
Pearson says I probably did not hit the save button to cancel the test but I am sure I did, but netherless my voucher is expired. They said I can pay the $499 retake fee.
Is there any other recourse on getting the voucher renewed due to what I believe is a glitch, or should I suck it up, and pay $499?
Pearson says I probably did not hit the save button to cancel the test but I am sure I did, but netherless my voucher is expired. They said I can pay the $499 retake fee.
Is there any other recourse on getting the voucher renewed due to what I believe is a glitch, or should I suck it up, and pay $499?
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