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STOP ERROR

jescabjescab Inactive Imported Users Posts: 1,321
in Off-Topic
Someone brought me their computer (DELL) and said it comes up to a blue screen when they try to start it.

I turned it on and it came up to a blue screen with a stop error as follows.

STOP: 0000218 [Registry File Failure]
The registry can not load hive (file):
\systemroot\system32\config\software

Does anyone know how to fix this problem?

Thanks!
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    LukeQuakeLukeQuake Member Posts: 579 ■■■□□□□□□□
    Sounds like a corrupt registry. Check this link: http://support.microsoft.com/kb/307545/en-us
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    Chivalry1Chivalry1 Member Posts: 569
    Perform a repair using the OS disk. This should correct your problem. AD
    "The recipe for perpetual ignorance is: be satisfied with your opinions and
    content with your knowledge. " Elbert Hubbard (1856 - 1915)
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    jescabjescab Inactive Imported Users Posts: 1,321
    I booted to the cd and went into the recovery console and did a
    CHKDSK /r then a CHKDSK /p then rebooted and it worked.
    GO STEELERS GO - STEELERS RULE
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    Chivalry1Chivalry1 Member Posts: 569
    No problem. I have seen this problem before in the past. I would check the last program the user attempted to install or websites visited. Some malicious programs attempt to alter or corrupt 2 files in that directory: software and system file. Which will render the computer useless until you can repair it.
    "The recipe for perpetual ignorance is: be satisfied with your opinions and
    content with your knowledge. " Elbert Hubbard (1856 - 1915)
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    jescabjescab Inactive Imported Users Posts: 1,321
    Now my drag and drop function does not work......this is XP
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    sprkymrksprkymrk Member Posts: 4,884 ■■■□□□□□□□
    Okay, this is going to sound stupid...
    Does your "right" mouse button work?
    Do you have a scroll mouse?
    Try clicking the center mouse button/mouse wheel. Then see if your drag and drop works...
    All things are possible, only believe.
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    jescabjescab Inactive Imported Users Posts: 1,321
    The right mouse button works fine.
    I do have a scroll mouse. I clicked the center wheel and that did not help.

    I am off the watch the STEELERS now.

    I will try any other suggestions later.
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    jescabjescab Inactive Imported Users Posts: 1,321
    the ctrl functions do not work either.

    ctrl + f for find......etc......

    this is on the desktop or in IE - in word and excel it works fine.....
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    blargoeblargoe Member Posts: 4,174 ■■■■■■■■■□
    This is going to sound stupid too... troubleshoot the keyboard. I had a user with a similar problem, and it turned out she had somehow gotten a staple hung up under her alt key.

    Also, you really need to try to find WHY the software registry hive got corrupted in the first place. For example see if there are any disk errors in the event viewer for starters. It would really suck to hand the guy his computer and two days later have the exact same problem.
    IT guy since 12/00

    Recent: 11/2019 - RHCSA (RHEL 7); 2/2019 - Updated VCP to 6.5 (just a few days before VMware discontinued the re-cert policy...)
    Working on: RHCE/Ansible
    Future: Probably continued Red Hat Immersion, Possibly VCAP Design, or maybe a completely different path. Depends on job demands...
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    jescabjescab Inactive Imported Users Posts: 1,321
    Did did not work on their keyboard and now my keyboard. The keyboard is good to go. I turned off the pop-up blocker an dthat did not help.

    No issues in the event viewet.
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    SieSie Member Posts: 1,195
    Right-click Start > Properties > Start Menu Tab > Customize > Advanced Tab > check "enable dragging and dropping."

    If that is ticked Dell's can have a "Dell Media Experience" installed that causes similar problems and this is removable under Control Panel > Add/Remove Programs

    Try these. :D
    Foolproof systems don't take into account the ingenuity of fools
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    jescabjescab Inactive Imported Users Posts: 1,321
    Thanks Sie, I will give them a try in a few...........
    GO STEELERS GO - STEELERS RULE
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    Chivalry1Chivalry1 Member Posts: 569
    First perform disk defrag and also check dsk for errors. I would re-install all original drivers to the computer. I would try a different keyboard and mouse (USB) to see if you are seeing the same problem. It is going to be very important you find the original problem. Check for the latest software installed. Then lastly, scan for malware (Ad-Aware).
    "The recipe for perpetual ignorance is: be satisfied with your opinions and
    content with your knowledge. " Elbert Hubbard (1856 - 1915)
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    jescabjescab Inactive Imported Users Posts: 1,321
    I have scanned for spy-ware, malware and viruses. We are good to go in this area.

    I will try a USB keyboard and mouse and see what happens.
    GO STEELERS GO - STEELERS RULE
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