My first IT job?

Im not wayne

So I landed a job with Comcast cable the other day, I will be doing IP support, is this a good IT start or will it mean nothing to the IT world?

Wayne

keenon

post the job description or duties. lets examine it.. you have to start somewhere i started doing pc deployment/cabling finally landing helpdesk ...


wow that was a long time ago

Im not wayne

I will be answering calls for their customers that are having issues with their phone service or their high speed internet, troubleshooting it a bit over the phone and then sending a tech if I cannot fix the issue.

boatguy1982

From my limited knowledge that position seems like a good step into the more advanced help desk roles as more senior helpdesk positions i have seen require around a year of experience.

Im not wayne

boatguy1982 wrote:

From my limited knowledge that position seems like a good step into the more advanced help desk roles as more senior helpdesk positions i have seen require around a year of experience.

I hope to use it as such, its really, really "starter" for what I know I can do/do indeed do but havent as a job yet.

DirtySouth

Absolutely thats a great start! You'll definitely learn some interesting troubleshooting techniques and it will improve your customer service skills as well. A company like Comcast will probably have plenty of opportunities for advancement too. Good Luck!