Job definitions

amyamandaallen

Hi,

Does anyone know of a site that explains 1st/2nd/3rd levels of support and what would be expected from each level?

Were currently looking for job reviews and my director has never heard of these levels.

many thanks

forbesl

amyamandaallen wrote:

Hi,

Does anyone know of a site that explains 1st/2nd/3rd levels of support and what would be expected from each level?

Were currently looking for job reviews and my director has never heard of these levels.

many thanks

This is a technology group's website, and I think it explains it very well:

http://www.atlastg.com/supportservices.aspx