need my resume critera
cirby01
Member Posts: 3 ■□□□□□□□□□
Christopher Irby
2669 Deann Drive
Ellenwood, GA 30294
Cirby01@hotmail.com
Home (404)361-2271
Cell (67
508-0695
SUMMARY OF QUALIFICATIONS
Technical Support Engineer with six plus years experience diagnosing and resolving technical problems in multi-user environment. Strengths include installation, support, customer service, and maintenance of operating systems and a wide range of business applications as well as network, server, and PBX administration. Highly motivated, result oriented individual with demonstrated flexibility, a positive attitude, and outstanding communication skills.
TECHNICAL SUMMARY
Production Support, Unix (AIX), , Cell phones, Pagers, Win 2000/XP/Vista, Active Directory, DHCP, DNS, Group Policy objects, HEAT, PC Anywhere, Windows 2003 Server, MS Server System Administration, Business Objects, Shell Scripting, SQL, CTI, Trend Micro, Send2fax, Nortel Wireless Networks, Modems, , Exchange 2003/Outlook, Mercury Winrunner/Test Director, Cisco/Nortel Switches, Cisco Unity and Cisco CallManager system, Cisco 802.11 wireless access points, VOIP,H.323, SIP, QoS, IP Phones, Avaya CMS, NICE Systems, Avaya Active Agent, Avaya S8700 PBX, Octel voice messaging systems, AVT voicemail system, Mitel S2000 PBX
EDUCATION
• CBT Direct-A+ and MCSE in progress
• AA Degree in Computer Information Systems- Dekalb Tech- GA
• Anticipated completion of BS in Technical Management- Devry University, GA
EMPLOYMENT HISTORY
09/2005-present Business Systems Support-Zep Inc. Atlanta, GA
• Performs general maintenance tasks, troubleshoots, and repairs computer systems and peripheral equipment.
• Excellent knowledge of hand held devices *PDAs* regarding hardware, operating Systems, configuration, synchronization, and applications residing on the device, upgrading devices and applications
• Experience with Ethernet Networks (wired, 802.11 wireless and wide area)
• Performed internal IT audits and SOX training
• Understand the processes and procedures for Unix/AIX hardware and software maintenance and installation
• Proficient in setting up users, groups, permissions, inheritance and group policies using Active Directory
• Provide L1 support of Cisco-based routers and switches
• Perform voicemail administration on the Nortel Callpilot Unified Messaging system
05/2005-09/2005 QA Tester-SunTrust/Tek Systems Atlanta, GA
• Initiated manual execution of test scripts
• Tested the data integrity, loan origination, loan processing, and forms produced from the PRISM software
• Applied principles and concepts, built a test environment, tracked defects, made corrections, and assessed testing status
• Worked independently and maintained contact with ITQA Management on progress and issues
02/2004-03/2005 POS Hardware Engineer-Home Depot Atlanta, GA
• Maintains, upgrades and supports existing Windows 2000 computer systems ,UNIX workstations, IBM POS systems and Informix based applications on a regular basis to ensure operational stability for user groups.
• Installed and troubleshoot hardware devices such as printers, table pc, NCR registers and Cisco 802.11 wireless access points using BootP(mac address)
• Keeps abreast of all innovations and changes to Home Depot systems to ensure having the appropriate tools and training to provide quality support.
• Provides customer support by answering end-user questions and maintaining a presence at a help desk or other customer point of contact.
10/2002-02/2004 Support Engineer (Contractor)-Tek Systems Atlanta, GA
• IVR Peripheral Gateway configuration experience
• Telecommunications: Maintenance and administration skills on Avaya PBX System
• PBX programming experience with Avaya and Mitel technologies
• ACD/PBX Peripheral Gateway configuration experience with Avaya Systems
• Hands-on technical knowledge, testing and deployment for various CTI / IVR solutions
• Experience with Avaya Definity/Intuity Voice Mail systems and ACD
• Experience with multi-site configurations in system engineering and administration role within Fortune 1000 companies
• Installed printer drivers for HP Printers at Morgan Stanley
• Performed and coordinated all telephone and voicemail moves, adds, and changes on Fujitsu PBX and AVT voice messaging systems
06/2000- 07/2002 Customer Support Engineer-Eshare Atlanta, GA
• Utilized Sybase database custom (DBM5) and SQL administered all database functions
• Coordinates file transfers, automation, performance monitoring, and systems availability
.
• Accepts, reviews and implements production procedures to ensure readability, restart and appropriate use of resources
• Monitored and supported all telephony hardware and server applications including Avaya CTI systems
• Basic understanding of Korn and Perl shell scripts that performs load processing between the dialer system and the customer’s host
• Performed Unix (AIX 4.3 version) administration on IBM RISC 6000 server
• Supported hardware and software issues with Melita Phone Frame Telephony system
“References furnished upon request”
2669 Deann Drive
Ellenwood, GA 30294
Cirby01@hotmail.com
Home (404)361-2271
Cell (67
508-0695SUMMARY OF QUALIFICATIONS
Technical Support Engineer with six plus years experience diagnosing and resolving technical problems in multi-user environment. Strengths include installation, support, customer service, and maintenance of operating systems and a wide range of business applications as well as network, server, and PBX administration. Highly motivated, result oriented individual with demonstrated flexibility, a positive attitude, and outstanding communication skills.
TECHNICAL SUMMARY
Production Support, Unix (AIX), , Cell phones, Pagers, Win 2000/XP/Vista, Active Directory, DHCP, DNS, Group Policy objects, HEAT, PC Anywhere, Windows 2003 Server, MS Server System Administration, Business Objects, Shell Scripting, SQL, CTI, Trend Micro, Send2fax, Nortel Wireless Networks, Modems, , Exchange 2003/Outlook, Mercury Winrunner/Test Director, Cisco/Nortel Switches, Cisco Unity and Cisco CallManager system, Cisco 802.11 wireless access points, VOIP,H.323, SIP, QoS, IP Phones, Avaya CMS, NICE Systems, Avaya Active Agent, Avaya S8700 PBX, Octel voice messaging systems, AVT voicemail system, Mitel S2000 PBX
EDUCATION
• CBT Direct-A+ and MCSE in progress
• AA Degree in Computer Information Systems- Dekalb Tech- GA
• Anticipated completion of BS in Technical Management- Devry University, GA
EMPLOYMENT HISTORY
09/2005-present Business Systems Support-Zep Inc. Atlanta, GA
• Performs general maintenance tasks, troubleshoots, and repairs computer systems and peripheral equipment.
• Excellent knowledge of hand held devices *PDAs* regarding hardware, operating Systems, configuration, synchronization, and applications residing on the device, upgrading devices and applications
• Experience with Ethernet Networks (wired, 802.11 wireless and wide area)
• Performed internal IT audits and SOX training
• Understand the processes and procedures for Unix/AIX hardware and software maintenance and installation
• Proficient in setting up users, groups, permissions, inheritance and group policies using Active Directory
• Provide L1 support of Cisco-based routers and switches
• Perform voicemail administration on the Nortel Callpilot Unified Messaging system
05/2005-09/2005 QA Tester-SunTrust/Tek Systems Atlanta, GA
• Initiated manual execution of test scripts
• Tested the data integrity, loan origination, loan processing, and forms produced from the PRISM software
• Applied principles and concepts, built a test environment, tracked defects, made corrections, and assessed testing status
• Worked independently and maintained contact with ITQA Management on progress and issues
02/2004-03/2005 POS Hardware Engineer-Home Depot Atlanta, GA
• Maintains, upgrades and supports existing Windows 2000 computer systems ,UNIX workstations, IBM POS systems and Informix based applications on a regular basis to ensure operational stability for user groups.
• Installed and troubleshoot hardware devices such as printers, table pc, NCR registers and Cisco 802.11 wireless access points using BootP(mac address)
• Keeps abreast of all innovations and changes to Home Depot systems to ensure having the appropriate tools and training to provide quality support.
• Provides customer support by answering end-user questions and maintaining a presence at a help desk or other customer point of contact.
10/2002-02/2004 Support Engineer (Contractor)-Tek Systems Atlanta, GA
• IVR Peripheral Gateway configuration experience
• Telecommunications: Maintenance and administration skills on Avaya PBX System
• PBX programming experience with Avaya and Mitel technologies
• ACD/PBX Peripheral Gateway configuration experience with Avaya Systems
• Hands-on technical knowledge, testing and deployment for various CTI / IVR solutions
• Experience with Avaya Definity/Intuity Voice Mail systems and ACD
• Experience with multi-site configurations in system engineering and administration role within Fortune 1000 companies
• Installed printer drivers for HP Printers at Morgan Stanley
• Performed and coordinated all telephone and voicemail moves, adds, and changes on Fujitsu PBX and AVT voice messaging systems
06/2000- 07/2002 Customer Support Engineer-Eshare Atlanta, GA
• Utilized Sybase database custom (DBM5) and SQL administered all database functions
• Coordinates file transfers, automation, performance monitoring, and systems availability
.
• Accepts, reviews and implements production procedures to ensure readability, restart and appropriate use of resources
• Monitored and supported all telephony hardware and server applications including Avaya CTI systems
• Basic understanding of Korn and Perl shell scripts that performs load processing between the dialer system and the customer’s host
• Performed Unix (AIX 4.3 version) administration on IBM RISC 6000 server
• Supported hardware and software issues with Melita Phone Frame Telephony system
“References furnished upon request”
Comments
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dynamik
Banned Posts: 12,312 ■■■■■■■■■□
That looks pretty good. However, you may wish to refrain from posting all your personal information on a public forum. I trust the TE community, but there tons of automated programs that crawl the internet looking for email addresses, phone numbers, etc. -
networker050184
Mod Posts: 11,962 Mod
I agree with dynamik, pretty good. Are you not getting any hits with it or have you not put it out there yet? If not I think its good enough to start sending out personally.
Oh and if you get some prank calls later they weren't from me
An expert is a man who has made all the mistakes which can be made.