finally got it - junior network support!

I finally got my Tier 2 job, as junior network support. Approximately 1 year ago, a coworker on our service desk was promoted to junior network support - this stirred up an interest of mine to learn more and move up. I work for a large US defense contractor company, who specializes in health care in Canada (go figure!).

I started out here as a Service Desk analyst in May 2006, and moved to intermediate/escalations Service Desk analyst in January 07 and learning several high profile services such as videoconferencing support. I soon started training several other analysts (we went from 2 trained analysts to 8 total) and updated our quickly aging documentation regarding the service.

I started my CCNA soon after (I had initially taken the full NetAcademy curriculum in school semesters roughly around 2002-2004), after a few months review, I got my Intro exam completed with a 900+ score. I took my time before booking ICND, and passed ICND before retirement in late October.

The hurdle between October and now, was the lack of need for network resources that our company contracts to. Within the past couple weeks, 3 network analyst positions were posted (2 intermediate, 1 junior).

I'm hoping to pass at least 2 certifications exam this year but am having a tough time deciding which ones. Hopefully the more exposure I will soon get will peak my interest in something and will point me towards something!

I'm very excited! I'd go for a celebration drink, but am on call for the Service Desk this week LOL

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Comments

Knives Out

I move over on March 10 and spend some time transitioning between the Service Desk and network team.

w00t

dtlokee

Congrats!

Let us know how it goes.

mikej412

Congratulations!

Knives Out

Knives Out wrote:

Hopefully the more exposure I will soon get will peak my interest in something and will point me towards something!

Haha, I guess I better work on my sentence construction + wording if I want to last!

sprkymrk

That's great Knives Out!

lnsomnia

Congrats bro, I'm still waiting for our networking position to open up here at my work, they approved a new network position. I unfortunately have competition within my department from another fellow who has his CCNA. We have both worked with the department and from what I can tell they'd love to have us both on board with them. But only 1 position so it's tough. I do have about 2 years seniority on my side and a couple more certs than he does so hopefully that gives me the edge. If the other guy gets it I will have no ill feelings towards him because he is just as deserving as me. I would eventually like to see us both up there however it happens.

moss12

Iam interested to know if you hold any degree ? nice position by the way ( cisco or microsoft work) ?

good luck

networker050184

Congrats! Way to work up the ladder!

Cessation

lnsomnia wrote:

Congrats bro, I'm still waiting for our networking position to open up here at my work, they approved a new network position. I unfortunately have competition within my department from another fellow who has his CCNA. We have both worked with the department and from what I can tell they'd love to have us both on board with them. But only 1 position so it's tough. I do have about 2 years seniority on my side and a couple more certs than he does so hopefully that gives me the edge. If the other guy gets it I will have no ill feelings towards him because he is just as deserving as me. I would eventually like to see us both up there however it happens.

Wow, this is almost my exact situation.
Ha

jamesp1983

Congrats man!

Megadeth4168

Grats!

Knives Out

moss12 wrote:

Iam interested to know if you hold any degree ? nice position by the way ( cisco or microsoft work) ?

good luck

At present, I hold a 3 year Information Technology Diploma. No degree but thinking about taking night classes for maybe a Bachelor of Business Admin.

It will be mainly Cisco work -- we have 400 endpoints in our network across the province for all the health facilities (which includes roughly 10 health regions), and pharmacies that connect to us. So, never a shortage of firewall or ASA work.

I'll also be doing some videoconferencing, VoIP, and quite possibly some server related support (our server team and network team are very hand in hand).

I had a tough time deciding to continue sticking it out and waiting, as other employees were leaving for other IT consulting companies and getting more money + benefits tossed at them, even for Service Desk positions. My main sticking point was starting all over again at the bottom of the Helpdesk totem pole.

I can't wait to learn more!!

phantasm

Congrats man.

blargoe

Awesome.

Netstudent

Way to go....Best of luck with the new position.

Sie

Congraulations and best of luck in your new role!!