Reading MSPress for 620...

techster79

When troubleshooting, you need to check settings, check membership of the local Administrators group, and try to get the user you are advising to tell you calmly and unemotionally exactly under what circumstances a child accessed unsuitable material or was unable to access a good educational site. In this area, possibly as much as or more than any other, the PLBSM principle applies—the problem lies between seat and mouse.

I always liked PEBKAC better, Problem exists between keyboard and chair. In the old days of helpdesking, we had an ID-ten-T error for users that were especially "challenged". Of course, you write that out and you have ID10T. Humor in IT is necessary for sanity.

ULWiz

I am also in the middle of studying for this exam. i listened to the CBT Nuggets for this and also have the MS Press Book. I have not touched the MS book yet but plan on starting it soon.

Dont forget about all the corrections for the book here is the link
http://support.microsoft.com/kb/941753/en-us







Good luck on the exam

seuss_ssues

techster79 wrote:

When troubleshooting, you need to check settings, check membership of the local Administrators group, and try to get the user you are advising to tell you calmly and unemotionally exactly under what circumstances a child accessed unsuitable material or was unable to access a good educational site. In this area, possibly as much as or more than any other, the PLBSM principle applies—the problem lies between seat and mouse.

I always liked PEBKAC better, Problem exists between keyboard and chair. In the old days of helpdesking, we had an ID-ten-T error for users that were especially "challenged". Of course, you write that out and you have ID10T. Humor in IT is necessary for sanity.

Ive actually called into vendor support before and heard the guy talking to his buddy and his buddy was like "ahh the last call was just a 1D10T"