How many users do you support?

I was wondering what the average size of the user base that you support. I support multiple clients that can range from 6 users all the way up to 50 users depending on the client.

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undomiel

Somewhere between 20 & 30. The number fluctuates.

astorrs

They range from 25 employees at one site with 3 servers; to 68,000+ employees across ~3,000 sites in 50 countries with thousands of servers.

As you can imagine the latter consumes most of my time.

Slowhand

I currently support thirteen networks as systems administrator, consisting of anywhere from ten to fifty users each. The upside of all that work is that there is a seperate helpdesk that they call, made up of a team of techs that sit on the other side of my office from me. Even without the users break/fix calls, it's still pretty hectic to maintain the servers, firewalls, switches, routers, backup systems, and miscellaneous applications for all those different environments. (Most problems end up being escalated to me, anyway.)

blargoe

On the sysadmin side, 600-700 employees and a few dozen of outside reps that use one of our major production systems.

sir_creamy_

undomiel wrote:

Somewhere between 20 & 30. The number fluctuates.

Is the fluctuation due to a deliberate eradication of users on your part?

lnsomnia

Healthcare organization: 8000+ users.

darkuser

Slowhand wrote:

I currently support thirteen networks as systems administrator, consisting of anywhere from ten to fifty users each. The upside of all that work is that there is a seperate helpdesk that they call, made up of a team of techs that sit on the other side of my office from me. Even without the users break/fix calls, it's still pretty hectic to maintain the servers, firewalls, switches, routers, backup systems, and miscellaneous applications for all those different environments. (Most problems end up being escalated to me, anyway.)

isnt that the job of the helpdesk ? to pass the buck ?

and the paradox is the very reason they pass the buck is why they never leave the helpdesk

astorrs

Now, now, a good "Service Desk" (Help Desk is sooo last year) can be really effective when managed properly and staffed by competent people who have proper training, access to a detailed knowledge base and comprehensive SOPs.

I'll let you know as soon as I find one.

macdude

I remember working back in Help desk and how many techs would pass that call. I kinda miss those days, the days were calls would come in and I can have it fixed it a little bit of time. Now dealing with three or four issues at once , can be stressful. But also can be nice when the users finds out that they didn't lose any data.

Turgon

10 million customers potentially if my designs are flawed on infrastructure.

When I did do 'support' some hundreds.

NinjaBoy

I work in one educational establishment full-time and support 1350 users, my department also support another educational establishment 1/2 day a week and that's for about 150 users. There's only 2 of us

-Ken

empc4000xl

at my current place not many. When I was at the NOC. I supported every ship and submarine on the east coast. It was more WAN support than anything, but it could get hetic when everybody is broke and the phone doesn't stop ringing.

snadam

~50 and the number fluctuates. This doesnt count all of upper managements 'IT support' (including my parents) and their families

but hey it comes with the territory...

undomiel

sir_creamy_ wrote:

undomiel wrote:

Somewhere between 20 & 30. The number fluctuates.

Is the fluctuation due to a deliberate eradication of users on your part?

I like to term it "job security."

Mishra

Technically 20,000 users. Realistically about 3000-5000 users.

paintb4707

Slowhand wrote:

I currently support thirteen networks as systems administrator, consisting of anywhere from ten to fifty users each. The upside of all that work is that there is a seperate helpdesk that they call, made up of a team of techs that sit on the other side of my office from me. Even without the users break/fix calls, it's still pretty hectic to maintain the servers, firewalls, switches, routers, backup systems, and miscellaneous applications for all those different environments. (Most problems end up being escalated to me, anyway.)

Damn that sounds pretty hectic. You must feel pretty important having a team of help desk agents working below you though :P

I support about 50 users myself. 8 servers and some blackberries/iphones here and there.

Project2501

IT Service desk i think we're called now. We just got renamed after an overhaul to the IT branch thanks to ITIL/ITOL?

8-10 including myself support 7k~ users with level 1 support and administration.

vCole

1000+

& that includes phone(landlines)/VoIP/Blackberries/Servers/Workstations etc.

TechJunky

usually only around 3-18 workstations per site and 1 server. We maintain atleast 100 of these types of sites. So basically around 300 on the low end and possibly 1000 or more on the high end.

dynamik

Just 30

nel

2000+

GT-Rob

Our largest client has 125,000 people last time I checked. Although we don't really support 'users'

Megadeth4168

I support 10 buildings and around 200 clients.

Sort of misleading really.... Since I do a ton of stuff

Website, cable channel, write custom programs, administer AD, maintain the network.... The list goes on and on since we are a 2 man IT department, so I get to have the opportunity to do a little bit of everything.

KGhaleon

As a desktop support tech, I currently respond to to tickets on an hourly basis. I don't know how many users we support, but there are several large buildings spread out over a large area. I generally take a bus between them. Over a thousand machines, at the minimum. I know there are much more.

bleScreened

1000 users/workstations give or take

CoryS

Around 650ish, both Novell and Microsoft directory environments and dual mail system groupwise and exchange running... migrating is a pain in the land of politics