IT Knowledge Base User

IT Pro's,

I am creating an IT Knowledge Base User for the company I am working for.

Any advice or suggestions that can help me?

Thanks.

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Comments

dynamik

Creating a user seems like a lot of work. There's so much to consider. Where are you going to get the DNA? Which offshore laboratory is best suited to your needs? etc.

For the KB, you should start off by creating a list of all the problems and solutions you can think of. Think of the recent issues users have had. What do they usually need help with? After that, go around to users and see if there are any problems that they currently are struggling with, and help them come up with solutions to those.

After you've developed a foundation, you're going to have to continually update it over time as more issues arise. You'll probably accumulate an impressive amount of information before you know it if you stick with it.

RS_MCP

Thanks for the information.

I am going to gte started and let you know how I am getting on!

Aldur

dynamik wrote:

Creating a user seems like a lot of work. There's so much to consider. Where are you going to get the DNA? Which offshore laboratory is best suited to your needs? etc.

hahahahahah duely noted!