Microsoft Outlook Web Access problem

dabve3

I am having a problem with Outlook Web Access. Has not been working since it was rebooted earlier today. I can load the page but all the pictures for the menu have red x's in them and it says loading but will not proceed further.

I am running Exchange 2003. I would appeciate any suggestions you may have.

Thanks

blargoe

What changed on the server? Why was it rebooted?

dabve3

No changes were made to the server. We had to shutdown the server because we were having a planned power outage today. I do have to restart a lot of the exchange services manually when it boots up even though they are set to automatically start. Don't know if this might be part of the problem.

nice343

have you restared IIS?

royal

I just had this problem at a client last week. I fixed it by doing the following:
1. On both Front End and Back End, open Windows Explorer.
2. On both FE and BE, go to Drive_Letter:\Program Files\Exchsvr\exchweb
3. You'll see folders with version numbers like 6.5.6944.0
4. Make sure that both FE and BE have the same versions of folders in regards to the 6.6.6.6.6 folder format, not the other folders.
5. If they don't match, copy the folder from the server that has it over to the server that is missing it.
6. Try OWA afterwards.

blargoe

^if that happened, maybe you installed the recent exchange patch on the back end without putting it on the front end.

dabve3

Thanks for the suggestions, unfortunatley we don't have the best setup here. We don't have a front end and back end server. Only have one server that does everything. Plus it is configured as a domain controller!! This was done before my time so I had no say in this configuration. I installed some updates this morning and rebooted but still have had no luck.

Any other suggestions??

theseman

Out of curiosity:

1) Browser version?
2) OS?

I would also take a read through this:

http://support.microsoft.com/default.aspx?scid=kb;en-us;280823

dabve3

Problem solved!! It was a problem with directory security in IIS. I had to enable Integrated Windows authentication on the ExchWeb folder and all its subfolders. Everything worked fine after this was done.

Lamini

my bad for the old thread being resurrected, but i had to put a thanks on here as I had the "red X's" on OWA for couple hours, and the only fix i found was on... techexams.net

Thanks!