Resume Critique

Please Critique my Resume I plan on looking for a new job in the next few days.

Name
Address
Phone Number
Email

Skills
Windows XP, VISTA, 2000,2003 and 2008
including DHCP, DNS, WSUS, AD, SBS,IIS,Group Policies, and User Management
Troubleshooting and repairing PC and server hardware
Working knowledge of Apple OS X
Motivated to learn new skill sets

CERTIFIACTIONS
CompTia A+ Certified Technician
CompTia Network + Certified Technician
Microsoft Certified Desktop Support Technician (MCDST)
Microsoft Certified Professional (MCP) in 70-290: Managing
and Maintaining a Microsoft Windows Server 2003 Environment
Microsoft Certified Professional (MCP) in 70-270:
Installing, Configuring, and Administering Microsoft Windows XP Professional

EDUCATION
ITT Technical Institute City,USA
Associate of Applied Science Degree in Computer Network Systems
Graduation, June 2004
GPA 3.0/4.0

Work History

2007- Present Company
Network Support Engineer
Supported Windows 2003 Small Business Server
Supported Various Server Services (AD,DNS, DHCP, etc.)
Supported Microsoft Exchange 2003
Installed, Configured, Troubleshot SonicWall VPNs
Managed various networking equipment (SonicWall Firewalls, Servers and Switches)
Built custom Personal Computers and Servers
Monitored System Back Ups
Managed Various Software (Symantec
Anti-Virus Corporate Edition, Veritas/Symantec Backup Exec).

2005- 2007 Company, City, USA
Assistant Network Administrator
Provided network support for 25,000 users at 45 locations
Managed HP Procurve Switches
Installed, upgraded, and maintained servers for services
including IIS, FTP, DHCP, DNS, AD, Group Policy, File and
Printing, and a SQL based cafeteria system that communicated between 43 WAN locations
Managed Various Software(Symantec Anti-Virus Corporate
Edition, AVG Anti-Malware Network Edition, Veritas/Symantec Backup Exec)
Implemented and Managed Active Directory at several sites
Trained Computer Technicians on proper operating procedures

Computer Technician
Support for PCs and Apple Computers
Repaired Broken Computers
Troubleshoot Operating Systems (Windows 95, 98, 2000, XP, Mac OS 7.5-10.4 and Linux)
Supported various software
Support Wired and Wireless Networks
Found Imaging Solution for the IT Department
Supported 16 sites out of a 42 site WAN
Configured and Deployed New Computer Labs

2005 Company, City, USA
Senior Service Technician/Helpdesk Technician (Temporary Employment)
Installed OS's and applications (Anti virus's, software firewalls, MS Office, etc.)
Troubleshot Windows and resolved various issues within the OS
Exchange Hardware inside and out on desktops and notebooks
Troubleshot PC's, Wireless, Printers, TV's and Handhelds
over the phone and help Fixed customers problems over the phone
Set up wireless networks over the phone and made sure that they were up and running
Supported various type of networking (cross-over cable, router/hub, p2p, or workgroup)
Removal of virus’, spy ware and adware
Troubleshot third party hardware and installed the hardware
(i.e. hardware that does not come on a dell computer)

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Comments

marco71

you mentioned about troubleshooting linux as computer technician, but none of linux related appears in your skills section; try to detail your linux experience (used distros, area, etc.)

macdude

I'll do that. Thanks of the input. Any more suggestions?

TechJunky

I thought the general rule was to list only back to your last 3 employers. I could be wrong on this...

It's funny how most people here list their education/certifications first. I always list my work experience first. Personal preference maybe.

I always do..

Contact Info
Brief Goal
Work History
Education
Certifications

Reasoning behind that, is if my resume is 2 pages it forces them to look at the second page to view my education.

Though, since I dont have a college degree yet I want to attract potential employers with my work related skillsets and not my education/certifications.

macdude

I have listed my last three employers, the one that has assistant network admin and computer tech.

Would it like better listed at assistant network admin/computer tech and condense what I did there for both jobs?

Lee H

Hi

You can call yourself what you want, there are several titles that basically mean the same

Also what I have found is companies prefer if you have worked in similar envorinment, example local authority, what difference it makes I dont know

As I have said on previous thread, your CV should be on a job website for companies to look at, your CV needs to contain all the words that pertain to your abilities and experiance as companies will do a word search on it as opose to reading 1000's

Hope this helps

Lee H

macdude

Bump

kmfinegan1

Work History first. You have experience. Skills next, certs, education last.

Lee H

macdude wrote:

Bump

what does this mean

dynamik

Lee H wrote:

macdude wrote:

Bump

what does this mean

Just what it says

He bumped his thread back to the front page. I usually go with something along the lines of, "Does anyone else have any input?" It's slightly more subtle

Lee H

Oh i see, I guess am not down with techexams lingo, lol

Kaminsky

Lee H wrote:

Oh i see, I guess am not down with techexams lingo, lol

\bump has been around since forums were invented. It can get pretty out of hand on an unmoderated board. I have seen posts with over 10 consequtive \bumps before now especially on gaming forums.

As for the number of jobs you put down, there is no magic number. However, don't leave unexplained gaps without being prepared to explain them.

I personally list any relevent job roles but the older they are, the less I write about them. For IT work experience I list all IT jobs I have done and they go back over 15 years now. The older ones, I just put the points that have a bearing on my current abilities.. For example....

Helpdesk Operator  1993-1995
First line support covering terminal / PC support to various systems and services throughout a 8,500 staff organisation.

• Developed exceptional end user liaison abilities which have, to this day, proven very useful in turning around potentially difficult situations into simple, friendly and productive fault resolutions.

I currently have a far more responsible and highly technical role but those few lines of information on my resume makes the potential employer understand where I came from and that I understand why I am there to do the job.

Yes my resume is 3 pages but no employer I have sent it too has ever complained. If it's interesting stuff, people will read it. If it reads like some sort of diary or the index section of a computer manual, they will chuck it in the bin.

Kam.