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Windows Explorer Glitch
I have about 3 users using Windows XP 64 Bit, here that are experiencing issue with "windows explorer" utilizing huge memory then freezing, I was just wondering if this is a known glitch that you might knowned and if there is a solution for this, I am currently trying to find out the root cause of this issue, so far the event viewer/logs, has not helped.
Thanks
Thanks
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tiersten
Member Posts: 4,505
Do they work with media files like video by any chance? I've had issues before with Explorer trying to show that little preview window and then freaking out because of a bad codec or just generally being slow. -
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undomiel
Member Posts: 2,818
Is it reproducible when it happens or just a random sort of thing? Did you run a virus/spyware scan? I would check up on what tiersten suggested as well. Check and see what programs are currently resident as well and start minimizing what is starting up. Also make sure that the virus protection itself isn't causing these issues.Jumping on the IT blogging band wagon -- http://www.jefferyland.com/ -
Optionsjbaello
Member Posts: 1,191 ■■■□□□□□□□
Yes they watch alot of youtube, and browse for alot of media pictures.
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HeroPsycho
Inactive Imported Users Posts: 1,940
Try Process Explorer yet?
It can reveal exe's and what not running under Explorer that are hogging CPU time.Good luck to all! -
Optionsjbaello
Member Posts: 1,191 ■■■□□□□□□□
Every resource under processes seems to be using resources just fine, except for windows explorer
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OptionsHeroPsycho
Inactive Imported Users Posts: 1,940
jbaello wrote:Every resource under processes seems to be using resources just fine, except for windows explorer
You did try Process Explorer, right? Not Task Manager...Good luck to all! -
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ladiesman217
Member Posts: 416
consider scanning for viruses.
just my 2 cents.No Sacrifice, No Victory. -
Optionsjbaello
Member Posts: 1,191 ■■■□□□□□□□
HeroPsycho wrote:jbaello wrote:Every resource under processes seems to be using resources just fine, except for windows explorer
You did try Process Explorer, right? Not Task Manager...
Interesting this is an add-on, I need to install, no I haven't used this just the task manager, but I just DL the package, and will install it tomorrow. -
Optionsjbaello
Member Posts: 1,191 ■■■□□□□□□□
tiersten wrote:Do they work with media files like video by any chance? I've had issues before with Explorer trying to show that little preview window and then freaking out because of a bad codec or just generally being slow.
Good point I'll try and update the OS with the latest codec pack -
Optionsjbaello
Member Posts: 1,191 ■■■□□□□□□□
undomiel wrote:Is it reproducible when it happens or just a random sort of thing? Did you run a virus/spyware scan? I would check up on what tiersten suggested as well. Check and see what programs are currently resident as well and start minimizing what is starting up. Also make sure that the virus protection itself isn't causing these issues.
It happens randomly, we have a sophos enterprise AV solution in place, I might need to run a 3rd party spyware, since this users might have downloaded infected porns lol... -
OptionsHeroPsycho
Inactive Imported Users Posts: 1,940
jbaello wrote:HeroPsycho wrote:jbaello wrote:Every resource under processes seems to be using resources just fine, except for windows explorer
You did try Process Explorer, right? Not Task Manager...
Interesting this is an add-on, I need to install, no I haven't used this just the task manager, but I just DL the package, and will install it tomorrow.
Make sure you read advice more carefully next time. You might miss something valuable.Good luck to all! -
OptionsTechJunky
Member Posts: 881
If they are using IE7, there is a known bug with the flash add-on. I would upgrade the flash add-on or disable it completely and see if the problem goes away.
