Resume Critique
TecShdw
Member Posts: 48 ■■□□□□□□□□
Just wanting some opionions/thoughts. It's lengthy which I know can be a bad thing. I'm sure things are going to look odd copy/pasting from word, I promise it does look nice
CLIFFORD L. MOTEN Address Phone Email Network Administrator PC Technician Certified, MCSA, MCTS Microsoft Certified Systems Administrator with over 7 years of experience within Help Desk, beta testing and customer solution service roles with major corporations. Proficient in troubleshooting multiple vendor hardware, system and software configurations within challenging production environments. Adept at resolving residential and commercial client technical issues using updated technical knowledge and strong customer service communication skills. Systems: Microsoft Windows 95, 98, ME, 2000, XP,Vista, Server 2003 and 2008; Macintosh Apple 7.1 – 9.0 & MAC OSX Hardware: Installation and troubleshooting of motherboards, graphics adapters, memory, hard disk drives, CPUs, ect., and various peripherals Software: Microsoft Office 97, XP, and 2003; Open Office applications; VMWare Server ESXi; Secure LDAP; ASP.net; Tools: Remote access tools (Dameware NT Utilities, VNC, ect.) to access & resolve end user and server OS issues. Various Anti-Virus and Anti-Spyware applications. Remote access of Cisco UBR and ADC Cuda Termination systems. Protocols: TCP/IP, VOIP, ICMP, UPD, FTP, SMTP, NNTP, POP3, SNMP, POP, Telnet, DNS, DHCP PROFESSIONAL EXPERIENCE MICROSOFT CORPORATION, Redmond, WA 2000 – Present Beta Tester Successfully completed over 50 beta tests on various Microsoft products, including server and workstation operating systems.  Contributed to improved product user friendliness and product functionality.  Submitted product suggestions that were considered for implementation. SCHOOLWIRES, INC, State College, PA 2007 – Present Hosting Operations Engineer (March 08-Present) Provided advanced support for company’s web server farm along with setting up new servers and ensuring proper security measures were being taken.  Setup bandwidth monitoring for over 70 servers hosting company code for internet websites.  Setup, managed, and maintained client hosted servers at remote locations.  Responsible for installation and advanced support of custom applications.  Responsible for troubleshooting and maintaining load balanced email solutions.  Worked extensively with Windows Server 2003, IIS, ASP.net, and SMTP Services. IT Technician (July 07-March 0[IMG]https://us.v-cdn.net/6030959/uploads/images/smilies/icon_cool.gif[/IMG] Lead off organization and standardization of internal IT operations.  Wrote and implemented first Network Usage policy for the company.  Corrected existing issues with Corporate network.  Standardized software used company wide and performed license auditing.  Implemented security FOB system.  Responsible for implementing correct security measures via GPO’s for users.  Streamlined IT processes.  Implemented Cisco VOIP system.  Implemented VMware Server (ESXi)  Deployment and implementation of Microsoft WSUS (internal Windows Update Server) AccuWeather Inc., State College, PA 2007 – 2008 Client Systems Specialist Provide support and build custom systems (hardware/software) for clients in a competitive market. Support the supplied hardware and custom software via telephone, remote access, and on-site support.  Train clients and peers to operate and manage custom build applications.  Train peers to support custom company built software and hardware applications.  Provide innovative in site for new products. ZITO MEDIA LLC, Coudersport, PA 2006 – 2007 Customer Service and Support Representative Provide all levels of support to cable television customers, high-speed cable internet customers, and voice over IP customers.  Supported data and cable networks while providing the best cost to performance ratio service to customers alongside normal computer operating system and software client issues. TIME WARNER CABLE, Coudersport, PA (formerly Adelphia) 2001 – 2007 Customer Care Representative - HSI - Tier 2 (July 2006- Febuary 2007) Provided technical support to residential and commercial customers for high speed data and company-supplied security software.  Met or exceeded quality, productivity, and performance goals. Operations Technical Support Engineer Level 2 (March 2001- July 2006) Provided technical support to residential high speed internet customers and escalated trouble tickets for network related issues as necessary to proper department. Responsible for supporting company software provided to subscribers.  Provided training and training documentation for new Tier 2 technical support agents.  Held supervisory and lead technician roles as needed. MILITARY PENNSYLVANIA ARMY NATIONAL GUARD, Johnstown, PA 1999-2005 National Guardsman Army Achievement Medal Army Reserve Components Achievement Medal National Defense Service Medal General Thomas J. Stewart Medal US ARMY, Johnstown, PA 1999-2005 SPC. Light Wheeled Vehicle Mechanic - 103rd Armor Division Honorable discharge EDUCATION / PROFESSIONAL DEVELOPMENT Certifications MCSA (Microsoft Certified System Administrator MCTS (Microsoft Certified Technology Specialist) – Windows Vista PC Technician Certification Personal Computer, Server & Network Troubleshooting & Installation – Computer Learning Network, Altoona, PA (2000-2001) High School Diploma – Academic Course - Cambria Heights Senior High, Patton, PA (2000) Selected Training includes: Computer Hardware & Software Troubleshooting Procedures, Techniques & Maintenance LAN/WAN Technology Troubleshooting Procedures, Techniques & Maintenance Professional Development Course
Comments
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Gundamtdk
Member Posts: 210
It looks good.
Though you may want to put some headings like Summary of Qualifications, and Skills.
I couldn't figure out what I was reading at the beginning of the resume. -
TecShdw
Member Posts: 48 ■■□□□□□□□□
Cool, thanks. Yeah, it looks weird not in word or adobe like I normally have it.